[Resolved]  Club Mahindra Holidays — I am unsatisfied with the upgradation of 1BR purple membership having no. 1663029

I have 1BR purple membership having no. 1663029 with Club Mahindra.

I am unsatisfied with the upgradation of my member from 1BR REd to 1BR Purple and hereby request you to retain my membership to 1BR Red and reverse all the holidays given to me which are unused and refund balance money after deducting RCP used by me.

The amount paid by me is Rs. 92537 as down payment and EMI of March & April is Rs.32902 Total Rs. 1, 25, 439/-

The main reason behind this is now the Club Mahindra is not for Members but open for all and we get rooms at much cheaper rates than the ASF paid by us and in the APP or online the resort is always full but open to sell on other websites My current experience with Hatgad we were not able to get the booking easily but the couple in the resort got the booking for just Rs.3500 with free breakfast which is very surprising and disappointing.

The resorts were open and closed for this entire last year and have never complained about it. I upgraded the membership in the month of January 2021 thinking that I will get 9 more nights and will enjoy it with my family but at the time of booking I came to know that I have been fooled by getting this 1BR purple seasons voucher which are : 378341 No of Days : 4.0 Valid Till : 28 Feb 2022 and voucher which are : 357864 No of Days : 5.0 Valid Till : 31 Jan 2022 but many of the resorts does not have the 1BR and if i use the voucher than also it will deduct 1 night and i[censored]sed in lower season than also it will deduct 1night so it how Club Mahindra has fooled me by saying that we are giving you 9 nights additional with upgradation of membership.

As per the telephonic and Email conversation with 1) Amit Chanda, 2) Santhosh. D, 3) Sunil Yada (Member Experience Management), 4) Aarti kamble, 5) Heena (Sr. credit control officer), 6) Vidya (On behalf of Head Member Experience) all together 6 people and keep on explaining all the issues repeatedly for say twice a day there is no result and everything is in vain.
This is my early Service request number SR[protected], Service request number SR[protected] and ticket ID [protected], ticket ID[protected] which is still pending.

I don't want any undue advantage or any discount in terms of money, only just asked the following 2 things in this time of Covid-19:

1) Give me a 12 months EMI Revise plan which Arti Kamble (Sr. credit control officer) has already given to me as follows:-

12 Emi plan Interest Free

Principle amt = Rs. 164, 510/-

12 Emi plan = Rs. 13, 709/-*12

2) To convert my 1BR purple seasons 9 Nights voucher which are Other Offers : 378341 No of Days : 4.0 Valid Till : 28 Feb 2022 and Other Offers : 357864 No of Days : 5.0 Valid Till : 31 Jan 2022 into regular nights so can use them in this time of Covid-19 and spent some good time with my family.

Regards.
PRATIK B. SHAH.