[Resolved]  Club Mahindra Holidays — ignorance of complaint raised over 1 year back of cancellation of membership and refund

Address:

Ahmedabad, Gujarat, 382430

Below is the email sent on grievance redressal team "[protected]@mahindraholidays, [protected]@clubmahindra.com, [protected]@mahindraholidays on 18th dec'18 but still not attended by club mahindra holidays and i receive only the calls to pay yearly fees

Please help in the same

Below is the mail details sent to mahindra holidays on 18th dec'18 which is never attended

Dear club mahindra,

I would cancel my both the memberships because of the following experiences at the resorts of my first holiday:-

Dharamshala:-

I took 2 1 bedroom memberships as i informed your sales manager mr avilash ganguly that i would be travelling with 12 adults + 4 adults (Extra beds) everytime i book through club mahindra.

Your company's official check-in time is 2 pm. The rooms were allocated to me after 1 hour of waiting at the reception with 15 people.
You need to understand i was travelling from katra (Jammu) with my family which is supposed to be very tiresome.

Services such as asking toiletries for atleast 3-4 times of my calling to the reception made me feel that i m a beggar asking for alms.
Quality of the rooms were not even equivalent to a 2 star property, name of the resort dharamshala made me feel that i was living in a dharamshala (Dormitory homes).

Is this standard of club mahindra???
Your avilash ganguly boasted of club mahindra standards, he has been persistent since last 4 years and used to meet me once every 3-4 months for your memberships, he used to show me rosy pictures of club mahindra properties.

This property doesn't even have dry kitchens. House-keeping services were also very poor as i had to call number of times for cleaning the rooms or replacing the utensils. When i went to the reception finally i got my rooms cleaned.
I went for a holiday not to go on a stressful experience.

Manali (White meadows):-

Most shameful for a brand like mahindra:- towels to be changed only once during the day. Secondly water supplies to the washrooms were restricted to certain times such as morning time was 6 am to 10 am & evening time was 7 am to 10 am, is this a chawl of mumbai with restricted water supply timings???

Im a attaching a picture of the bunch of toiletries (Sarcasm) that were kept in the washroom.

The heater in the room was not working so i asked for extra blankets as there was a sudden drop of temperature which was denied, after i requested & begged to mr manish finally i got the blankets.

Naldehra:-

Wrong billing at the time of check out, i was billed for 1 tandoori roti which we never ordered, then your person we would compensate with muffins which is still in the oven for cooking, & i have reached ahmedabad & still not received any muffins.

Kandaghat:-

No mistakes here.

Now your avilash ganguly told me about dry kitchens at all resorts but i didnt find one, i need dry kitchens as your food costs are exorbitant and not suitable for gujaratis, we like homely food in gujarati style. Thats why i wanted dry kitchens, rates of food are like 5 star hotels but taste, quality & varieties are poorer than 3 star properties.

Finally my overall first experience was very bad not as per the expectations set mr avilash ganguly.
Thats why i want to cancel this membership on immediate basis.


Please note:- i have never defaulted on payments till date.

Kind regards,

Ashwin panchal
[protected]

S l engineers
Plot no: 187, road: 4,
Khadwada gidc, odhav ring road,
Ahmadabad-382430