Dear Sir/Madam,
I wish to cancel Club Mahindra Membership due to following reasons:
(a) I had taken the membership considering I can visit most resorts as per my wish and as per my children's holidays. Hence, I had taken the membership in July 2022 and paid an amount of Rs. 2, 36, 400 against the membership. When I try to book for a holiday, I find most of the resorts filled. I cannot go to holiday when my children have school days however I was not aware of this fact as I was misrepresented by Club Mahindra sales representative. I had even booked for a holiday in September 2022 at Arookutty Alleppey resort, but it was been cancelled by the hotel staff itself because of the strike on the checkin date. I had contacted club mahindra guys for the refund of my 4 days lost in booking, its been 1 year now and there is no response from them till now.
(b) Club Mahindra is accused of taking different membership fee from different members. I have paid Rs. 2, 18, 400 while some members have paid only Rs. 1, 90, 000 towards the membership in[protected].
(c) I have paid a total amount of Rs. 2, 36, 400 to Club Mahindra including ASF but I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through Make My Trip, fee charged is too much.
(d) Cost of food is exorbitant. Per person buffet is somewhere like Rs. 850-950 while Ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, cost of meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day for a 2 Adult + 2 Kids, one will end up spending something like Rs. 4, 000-4, 500 per day and then they tell that cost of boarding is free with membership.
(e) Different prospective members had been given expensive gifts such as TV, paid trips to abroad, etc, which also was never offered to me even though I have paid more than most members in same category.
Policy adopted by Club Mahindra in making members is differential and unjust. Similarly policy by Club Mahindra in giving holidays is also unjust. For example, Membership at Pavana, Lonavala is not offered online reason for which is beyond my understanding.
It is my sincere desire to surrender the Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.
Request your revert in this context.
Sincerely,
Sreejith Nair
Membership Id:- 2981794
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