To
The Managing Director / CEO
Club Mahindra
Sub : Cancellation of Club Mahindra Membership ID 2747646
Ref: Club Mahindra Membership ID : 2747646
Letter dated[protected]
Club Mahindra, I did not get any reply for my registered post send to the following:
The Managing Director / CEO, Club Mahindra
Priyanka Gidwani, CHRO
Anupam Srivastava, Chief - Customer Experience
Club Mahindra, Chennai Offices ( infact the address which has been given and to which post was send returned - Dr. Radhakrishnan Salai, Near SPL Infrastructure Pvt. Ltd., CIT Colony, Mylapore, Chennai, Tamil Nadu 600004)
I DO NOT WANT TO BE ENGAGED WITH SUCH AN UPROFESSIONAL COMPANY LIKE CLUB MAHINDRA. PLEASE CANCEL MY MEMBERSHIP[protected] WITH IMMEDIATE EFFECT. DO NOT RAISE ANY MORE INVOICE.
I NEED A CLEAR MAIL FROM THE COMPANY ON HOW CAN I RECEIVE THE REFUND OF MEMBERSHIP FEES PAID.
Dr.Sanju Thomas Abraham
1. Priyanka Gidwani, CHRO
2. Anupam Srivastava, Chief - Customer Experience
3. Joint Secretary, Department of Consumer Affairs, Government of India.
4. Club Mahindra, Chennai Offices.
To
The Managing Director / CEO [protected]
Club Mahindra
Please find the attached print out of e-mail communication with your team.
I suggest you consider training your team better on customer relationship.
Your team either is not competent to understand the matter in the email and provide a reply or willingly your team is trying to fool your customer showing your company’s insensitiveness to its customer.
Your company has lost all your value in my eyes be it in proving a holiday as your resort is never available for me as a customer, luxury as you claim as your resorts does not even have a 3 star hotel standards according to me, pricing of food in your resort is out of the world and the policy of charging for activities in the resort is pitiful according to me.
Top of this you want me to pay ASF every year which raises year after year to maintain your resort which I never use.
Above all you have your team who according to me is so unprofessional.
Club Mahindra, I have lost all hopes in you providing a good holiday for me and my family. I feel cheated by the brand Club Mahindra.
I would like to disassociate from Club Mahindra and as written in my last email (which your team had no courtesy to reply on) I would like to cancel my membership with Club Mahindra, doing which I would like to know the refund I will be receiving from Club Mahindra.
Club Mahindra, it would be my earnest desire that none known to me falls in the trap of your company and take membership. I will work sincerely for the same.
I hope CEO of the company will have some decency to explain the replies which has come from your team and also to reply for this letter.
Dr.Sanju Thomas Abraham.
Email : [protected]@doctor.com.
CC:
Priyanka Gidwani, CHRO
Anupam Srivastava, Chief - Customer Experience
Joint Secretary, Department of Consumer Affairs, Government of India.
Club Mahindra, Chennai Offices
Copy of e-mail communications with Club Mahindra:
Sent: Wednesday, May 03, 2023 at 3:24 PM
From: "Dr. Sanju Thomas Abraham"
To: "Ankita Gamare", [protected]@mahindraholidays.com, [protected]@mahindraholidays.com, [protected]@mahindraholidays.com, [protected]@clubmahindra.com, [protected]@clubmahindra.com
Subject: Re: Your Club Mahindra Membership
CLUB MAHINDRA
Is there any competent authority in Club Mahindra to look in to the repeated cut and paste replies this lady is sending to me.
Does this person Ankita Gamre or Club Mahindra even understand what am asking for or are you guys purposefully fooling me.
I would like to take the below replies to competent authorities in the Government and also to social media for the world to understand on how is it like for a customer to deal with a company like Club Mahindra.
I have lost my complete hope with you CLUB MAHINDRA. Beyond doubt I understand your incompetency as a company which lacks even the basic courtesy of replying to your customers or to provide the basic service of holiday.
I would like to cancel my membership with Club Mahindra. Please let me know the procedures for it and what would be the refund I would be getting from Club Mahindra?
CLUB MAHINDRA, I DONT WHAT THIS PERSON ANKITHA GAMARE TO AGAIN CUT AND PASTE THE SAME REPLY.
CEO CLUB MAHINDRA - ARE YOU LISTENING ?????
Sanju Thomas Abraham.
Sent: Saturday, April 29, 2023 at 11:00 AM
From: "Ankita Gamare"
To: "[protected]@doctor.com"
Subject: Your Club Mahindra Membership
Dear Dr. Abraham,
Greetings from Club Mahindra!
This is further to our previous telephonic conversation and emails, thank you for writing to us.
We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always.
We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction. Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.
We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account. You may clear the dues by availing the offer-INR 3000/- cash discount and total 3000 Resort Credit Points. The offer is valid till 30/04/2023 midnight.
Thank you for providing us the opportunity to be of service to you.
Warm Regards,
Ankita Gamare
Member Experience Management
Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]
Sent: 28/04/2023, 7:27 pm
To: [protected]@mahindraholidays.com
Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com
Subject: Re: Case Number[protected] Your Club Mahindra Membership
Ankita Gamare
Your reply to me on 28/04/2023 for my mail dated on 27/04/2023 is a mocking on your customer.
Rather than replying to my questions / comments, you have copied and pasted the same matter in your last 2 replies.
Ankita Gamare, you are wasting my time.
Is there any one higher to you in your organisation, who have some sense to reply to me.
Sanju Thomas Abraham.
Sent: Friday, April 28, 2023 at 9:52 AM
From: "Ankita Gamare"
To: "[protected]@doctor.com"
Subject: Case Number[protected] Your Club Mahindra Membership
Dear Dr. Abraham,
Greetings from Club Mahindra!
This is further to our telephonic conversation, thank you for writing to us.
We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always.
We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction. Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.
We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account. You may clear the dues by availing the offer-INR 3000/- cash discount and total 3000 Resort Credit Points. The offer is valid till 30/04/2023 midnight.
Thank you for providing us the opportunity to be of service to you.
Warm Regards,
Ankita Gamare Member Experience Management
Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]
Sent: 27/04/2023, 1:22 pm
To: [protected]@mahindraholidays.com
Subject: Re: Case Number[protected] Your Club Mahindra Membership
Ankitha Gamare
What telephonic conversations are you trying to document? To that lady who called me I had stated very clearly that I need all communications from Club Mahindra as an email, apart from this there was no telephonic conversation.
I took time to type the mail which I sent to you on 21/04/2023 to get answer for the 5 specific questions/ comments I had from the mail which you had sent to me on 16/04/2023. Unfortunately I get the same script which was written to me on the email dated 16/04/2023, sent to me again as a reply to my email dated 21/04/2023 with out bothering to answer the 5 questions / comments I had. Even you have not bothered to answer the question about the sender of the previous email who had a different name from the undersigned. What an attitude - Club Mahindra for not understanding the need even to answer a basic questions on the identity of the sender?
Club Mahindra, its very unprofessional approach from your side. When you ask me for the money have a courtesy to explain too. In fact its your duty to explain.
I need a detailed reply, with the copy of documents I have asked for.
And for that lady who tried to call me irrespective of making it clear that I don't want calls from Club Mahindra, this is not a stunt to get discounts from Club Mahindra. Its my hard earned money which Club Mahindra is seeking from me which has to make sense t me. At present I feel cheated and betrayed by Club Mahindra and your magical holidays!!!
Dr. Sanju Thomas Abraham.
Sent: Tuesday, April 25, 2023 at 3:26 PM
From: "Member Experience"
To: "[protected]@doctor.com"
Subject: Case Number[protected] Your Club Mahindra Membership
Dear Dr. Abraham,
Greetings from Club Mahindra!
This is further to our telephonic conversation, thank you for writing to us.
We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always. We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction.
Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.
We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account. You may clear the dues by availing the offer-INR 1500/- against each invoice. The offer is valid till 25/04/2023 midnight.
Thank you for providing us the opportunity to be of service to you.
Warm Regards,
Ankita Gamare
Member Experience Management
Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]
Sent: 21/04/2023, 6:39 pm
To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com
Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com
Subject: Re: Your Club Mahindra Membership
To
Club Mahindra
I get this letter from Pallavi Joshi but the undersigned is Ankitha Gamare. Please clarify who has send this email.
Your reply is followed by my questions which would be green in colour. Need your reply.
We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always. We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction.
If I understand correctly, Club Mahindra is charging me ASF for upkeep, up-gradation and renovation of 100+ of your resorts and also to increase the number of your resorts. Please explain
1. If am paying ASF for the above, why Club Mahindra is letting its resorts to Non Members? My money utilized for the above said purposes would be for a non member to enjoy.
2. What maintenance are you talking about. I will send your senior management pictures of my previous stay for the quality of room and the damage present in the property. Please send me the email id of concerned senior management to send the pictures.
3, If you are collecting money for the above purposes, you should be sending me a report every year on the work done as stated above with the financial.
4. Send me the contract in which I have signed to pay ASF.
5. Send me the company policy in which I have agreed, stating that if I don't pay ASF, I wont be able to utilizethe holiday.
I NEED AN EXPLANATION AND REPLY FOR ALL THE ABOVE POINTS AND DO NOT WASTE MY TIME GIVING ME A PARTIAL REPLY.
Dr.Sanju Thomas Abraham.
[protected] Original Message[protected]
From: Meghana Desai [[protected]@mahindraholidays.com]
Sent: 16/04/2023, 5:05 pm
To: [protected]@doctor.com
Subject: Case Number[protected] Your Club Mahindra Membership
Dear Dr. Abraham,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 15-April-23.
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that we have already forwarded your request to the concerned team.
Please be assured that our team will get in touch with you with a resolution within 2-3 Working days.
Although this might take a little time, please be rest assured that this is only because it is our endeavor to assist you with a correct and deserving redressal.
We appreciate your patience in this regard.
Thank You for writing to us. Your case number is: 02929821.
Warm Regards,
Meghana Desai
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]
Sent: 15/04/2023, 1:44 pm
To: [protected]@mahindraholidays.com
Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com
Subject: Club Mahindra Communication
Club Mahindra - To whom so ever it may concern
Your customer executives find pleasure in calling me even up to thrice a day.
They start with bookings open and then talk about ASF.
As you see from my history, I have no intention to use Club Mahindra Holidays.
As far as the ASF is concerned I have been repeating time after time to your executives to send me an email to which I can reply to on what Clun Mahindra want to communicate to me about ASF. This has been recorded in their system that they have to sent me an email.
Then they come up with the explanation and say they don't have powers to send email.Your guys cannot speak to their managers but have all liberty to call and disturb me irrespective of making it clear to send an email on what they want to speak with me.
I have two business decisions which have gone wrong because your executives stressed me. I will take it separately with relevant authorities.
I AM STATING IN A EMAIL HERE TO MEMBER RELATIONS OF CLUB MAHINDRA WITH ALL THE SENIOR OFFICIALS COPIED INCLUDING CEO OF CLUB MAHINDRA THAT " I DON'T WANT CALLS FROM CLUB MAHINDRA, IF THERE IS ANY COMMUNICATION YOU WANT TO CONVEY TO ME, IT HAS TO BE IN AN EMAIL'.
Dr.Sanju Thomas Abraham.
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