Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1439
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
71
down
60

Phone:
Phone:
up
36
down
30

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1439
Pending
41
Resolved
1178
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (120)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — non receipt of rs.166860 towards cancellation of membership mhril=011-916-054 [Resolved]

 KSSalian on May 4, 2018
Sir mr bilal shaikh on 15.01.2018 has debited rs.166860/- from my credit card
Towards membership of club mahindra. Due to some financial problem i am not in a position to continue the membership and sent cancellation letter
And mail on 24.01.2018. Even spite of repeated reminders and requests till
Date i have not received refund of the same. It is more than 100 days from
Cancellation of membership. It is understood that to earn incentive by the representative refund is delayed. I earnestly request your goodself to look into
The matter and arrange to release my...
Complaint comments  Read comments [2]Complaint category Other

Club Mahindra Holidays — poor customer services and false promises

 Prerna Sehgal on May 3, 2018
My father is a member of club mahindra, id - 2800941.

We are facing a lot of issues with their customer service. Our point of contact is tushar malik and prashant joshi from the pitampur branch. Below are the issues we are facing:

1. They promised us ipl tickets for 2018 season, two per match (Total four tickets), but are now denying the same
2. They promised us events, such as movie screenings but in our 3-4 months with the club mahindra we have been invited for only one movie screening
3. They told us they would get our bookings done for beijing but...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation my membership and refund my payment. [Resolved]

 saitez on May 3, 2018
Dear sir/madam,
It is all ready 10 days gone still i am not receive any satisfied reply from your end. All of your executives told me that we are alll ready intimated our concerned person they are coordinating wit your shortly. Can i know when i will return my payment as i told due to my personnel and financial issue i all ready canceled the membership since no one take it serious. So my humble request please cancel my membership and refund my payment asap. My membership id is 2815499....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — worst [Resolved]

 Naturals Poonamallee on May 2, 2018
We were called fr a meeting from club mahindra - the big cheats - to discuss about membership and on the phone we were promised a free stay voucher if we attended it. - regardless of whether we take membership or not. It’s been more than 2 weeks and there’s no sign of the voucher. We were actually contemplating taking a time share, but looking at this cheating attitude what is the guarantee that ull not cheat me of the “so called offers” after i take membership too?? Why did you guys waste our precious time and promise us something which you were not going to fulfil...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — withdrawal of membership and refund of downpayment of rs. 28, 930.00 [Resolved]

 girishpatil7777 on May 2, 2018
I on apr 21 2018, i received a call from club mahindra sales representative regarding the 3 days gift vouchers by club mahindra and invited me and my family at renault showroom, bhikaji kama place, new delhi. There mr. Prashant and mr. Manik showed us some videos and photos of club mahindra resorts in india and asked is to get membership of the same for 1 year at rs. 28930.00.
They never mentioned of emis and 25 yrs at that time. We paid rs 28930.00 on 21 apr 2018 and the very next day i came to know that i'll have to pay 36 emis of rs 9090.00. On hearing that i refused them to process my...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — booking are not available for members but for other [Resolved]

 rajansareen on May 1, 2018
What is this nonsense, are we paying you for making us fool?
Everytime, if i am trying to book the resort, i am not able to book it as it is showing full. I have paid a huge amount to you and paying asf every year, is it just to make us fool? Booking is available on make my trip but not for members.

Please see the attached screenshot, i will make this post public if you have not stopped this illegal practice...
My membership id is 2375785....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — asf fees

 Prempanicker on May 1, 2018
I had sent a mail regarding converting asf into indian rupees and confirming availability of rooms at srinagar during 02 june to 06 june.

Yet to get aresponse — forwarded message —
From: premkumar sankara panicker
Date: tue, may 1, 2018 at 9:02 pm
Subject: re: 82849 - asf invoice on 01/12/2017
To: memberrelations@clubmahindra.com

I am yet to get a reply regarding the above mail. Why is taking so much time to respond?

On sun, apr 22, 2018 at 9:01 pm, premkumar sankara panicker wrote:
Since i have moved over to kerala,...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra membership vouchers

 Rahul Nanavaty on Apr 30, 2018
Membership Number # 2809700

I have taken club Mahindra membership in last week of March-18. Before login I was confirmed for Amazon gift vouchers and gold vouchers till end of April by my sales manager Suthirtha and on pre-login call.
I have tried to contact Mumbai and Chennai head office. All of them are either pointing to call on some other number or disconnecting the call. Sales manager don't have any idea on this and as per him this is done by club Mahindra corporate office and he can't track it.
I have received call and SMS to pay my EMI but during this no one is...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — membership id no. 2813672 cancellation [Resolved]

 Sanat Joshi on Apr 29, 2018
Dear club mahindra team
I have enrolled in your 25 years of membership. Myplan dated 14/4/2018. I have also receved call from your company side dated 21/4/2018. Till date i have not received any hard kit or any support call from your side.
Right now i am not able to continue this membership due to my wrost financial situation as well as huge medical emergency. I request to cancel my membership and refund my money as soon as possible other.
My details are given as below.
Name : joshi vinaben sanatkumar
Member id - 2813672
Mo. No. [protected] / [protected]
Complaint comments  Read comments Complaint category Business & Finances

Club Mahindra Holidays — no responses and confirmation of my cancellation of membership as well of refund paid.

 pintomammen on Apr 29, 2018
Please confirm the cancellation of my membership no 2810227 mailed to you on 4th april. Its almost 25 days no confirmation is given by the mahindra club yet. This was the reason of cancelling as the response system is very worst.
I got the response the next day from my friend i heard that mahindra club does not give any service the hotels which they say are not good at par and they charged heavily for the food and yearly maintenance increased every year. We don't get the expected dates even before four months of booking but at the same time a non member gets the same date in cheap rate than...
Complaint comments  Read comments Complaint category Unauthorized charges

Club Mahindra Holidays — poor customer service [Resolved]

 Priti Sanghavi on Apr 28, 2018
We have been trying to book park royal in kuala lumpur. This booking can only be done by calling the call centre. I am staying abroad and making this booking means we are making an international call. On 27 april and 28 april, calls have been made to the call centre. To complete the booking we need to make a payment via the ivr. However the ivr system does not accept international credit cards. We were told by the call centre staff on 27 april they will send me an email for neft transfer details. We called back on 28 april and were informed that neft cannot be used! However, i insisted they agreed...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cheating / fraud with members [Resolved]

 D.P. Srivastva on Apr 28, 2018
This is a complain regarding a cheater & fraud company so called club mahindra holidays,
Purple studio is the highest season membership of club mahindra, after becoming a member of the same season like purple studio, and almost paid amount more than 300000 rs or above, but still whenever i ask for holiday, the call centre team and their manager do not give proper response and also they treat their customer like a fool, they misbehaved with me. Also asked them if you can not provide holiday in your resort then please cancel my membership and refund my full paid amount.

Request...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — refund did not proceed as committed by executive [Resolved]

 Monica Parwani on Apr 28, 2018
On account of march closing mahindra club executive from jaipur has forced me to do a transaction of rs 10000 as advance and told me that it would be refundable within a week if i don't take the membership.

It's been more than a month now, i have send number of mails and reminder but there is no response from him and i am not getting my refund as committed by executive and now mentally harrased...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — membership cancellation and asf

 Karan Hinduja on Apr 27, 2018
I purchased Club Mahindra Membership 2 yrs back and paid for 1 year, I must have paid Rs.1.55 lacs and not once also i utilized holidays I want to cancel my membership surprise to note that I will get refund of only ZERO Rupees.. This is something rally kind of cheating. I want to register case in consumer court can anyone guide me in this regard. Also to my surprise they did not inform me anything about the annual charges to be paid when i took the membership. I believed its truly good company but i was wrong. I am registering a case in consumer court but came across the forum to inform club mahindra,...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — regarding refund [Resolved]

 jatin.nayak007 on Apr 27, 2018
मेरी मेम्बरशिप ID 2793539 है.

प्रियंका लोकवानी W/O जतिन नायक

सेल्स एग्जीक्यूटिव का नाम है अंकुर तिवारी ([protected])

और उनके सीनियर का नाम है अनिल यादव...

हम अभी तक 132000 डाउन पेमेंट (half of membership) और 2 क़िस्त 5190 की दे चुके है...कुल

142380 rs
Complaint comments  Read comments [1]Complaint category Products & Services

Club Mahindra Holidays — not resolving my problem [Resolved]

 aayushi@12345 on Apr 24, 2018
I have already complained for this company where their agent ignored our request to cancel our membership and refund our amount of 40000, now that person has switched off his phone and is no longer the agent of this company.
When called to these people they are saying that cancellation period of 45 days have lapsed and now we cannot refund,.
If i have not availed your services and your agent is misconducting the deal i am not responsible for that!
I want my money back!...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund of paid amount

 Getideas456 on Apr 24, 2018
Basically we were planning for our honeymoon in Dec-2012 and it was explained to ClubM representative that we want to go on our honeymoon in the last week of December We were promised that Club Mahindra representative will contact us and will provide details regarding available destinations.

We didn't receive any call other than welcome call. We on our own contacted representative and was again promised that we will get call regarding the destination.During this a precious 1 month was wasted, and atlast we visited your office at Vashi, Mumbai, Raghuleela mall.

The locations...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra — non-refund of membership fees [Resolved]

 agolwalkar on Apr 24, 2018
Member id 2794071
I have applied for club mahindra membership on 17-dec-17 at employees club, panipat refinery township, panipat vide application no oct/2017/25yrs/190382. I was offered 10% discount and few other gifts and thus i have paid full membership amount of rs. 3, 61, 980.0 at the time of application vide credit card & cheque.
During the discussion on 17-dec-17 mr. Himanshu, sales executive of club mahindra explained that as i am paying full membership amount at the time of joining, i shall get discount of 10% with other benefits and also the yearly maintenance charges shall...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — regarding refund for cancellation of membership [Resolved]

 Tushar Aeron on Apr 24, 2018
We had started club mahindra membership in november 2017 and requested for cancellation in the first week of december 2017 because of unsatisfied and untrusted behavior shown by their executive, including false promises. The cancellation confirmation was done on 29 december 2017 with a time period that the refund process will take 90 days to process. During that time i kept on asking them at regular intervals and they kept on telling me to wait till the period end i. E 29th march 2018. I trusted them and waited for that period but as the period end they had given me another deadline of 24th april...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — service not provided as committed (lies and poor service) [Resolved]

 vicky5593 on Apr 24, 2018
This complaint has not been resolved...
I didn't received revised voucher till now with inclusion of breakfast

I also put emails to member relations team but no reply received.
I tried number [protected] but number came as not valid.
I also sent sms for call but no call received.

I had raised a request to club mahindra regarding change in dates of my booking, if possible along with revised voucher with inclusion of breakfast, but club mahindra didn't bother to respond to customers.

My actual booking date is 24-27 may 2018 but i want...
Complaint comments  Read comments Complaint category Travel & Vacations

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