Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 82%
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1455
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
77
down
65

Phone:
Phone:
up
41
down
34

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
82%
Complaints
1455
Pending
23
Resolved
1191
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (137)

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Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — benefits offered during enrolment of the membership are not fulfilled [Resolved]

 Sandeepsinh Vaghela on Jul 29, 2018
Regarding complaint about benefits offered during enrolment of the membership. Membership id is 2797022

Offered given by them are (Sales executives name : patrick yelve :- ‭+[protected]‬
& dipak sir:- +[protected]‬)

1) 3 bonus week every year,
2) rci membership any time in 25 years

I had made so many phone calls regarding to clarify initial offers given to me during enrolment and many more as register in complaints number[protected]

Now, nobody from club mahindra responding against this complaint number and when...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — membership no- 2360232

 ashu.mittal@indusind.com on Jul 28, 2018
The problem with club mahindra holidays is that they have more members and less rooms. Everytime i block rooms they are never confirmed. I have highest grade membership, even then i never get rooms in my choice of resorts and on times that i need. Every time i complaint, the have a taperecorded answer - sir you can plan to go somewhere else or go sometime else when we have availability!

How stupid.

They have no clue on how to service the customers.

Ashu...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — faulty commitments and misleading customers [Resolved]

 Nikhil1200 on Jul 27, 2018
I had purchased club mahindra membership from Mr. Uday your agent and commitments made by you are not full filled and its more than 2 years they are just misleading me.My membership id is 275669The commitments were:-
1)7 Days RCI Commitment
2)7500 free food vouchers in my welcome kit
These two commitments are not fulfilled yet.They just call me in month of may in 2017 and said that they have credited to me and no pending mail was send to me and now they are we could not provide you because in your form it was canceled but the form was filled by your agent and after I get to...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fraud misleading [Resolved]

 namanjindal58 on Jul 26, 2018
I took membership through sales person yashpal from jasola office delhi..
They do not pick up calls and the member id the provided consist of 0 nights and i was promised for 14 nights in package.
Member name : naman jindal
Member no -[protected]
Member id 2823705
Yashpal (Sales person) [protected]

Office adress : unit no 34-45, 01st floor,. Tdi centre, plot no. 7 commercial complex jasola new delhi...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — club mahindra never mentioned about asf charges. need to get refund back

 Aniket Rangrej on Jul 26, 2018
I took club mahindra membership from Andheri (Mumbai) office of club mahindra (Agent Name : Ritesh Pandey). He never spoke me about annual ASF charges at the time of sales call. When I took the membership, I started receiving an email about ASF charges. I contacted Mr Ritesh Pandey, he told me to get 4 references so that my complete 25 years ASF charges will get waived off (Second lie). I contacted customer care they denied it because for each referral several number of points gets added approx 55000(equivalent to 3-4 years ASF waive off) for 4 referrals.

So basically these sales...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — withdrawal of membership application member id 131998 and full refund of the down payment rs:39691 [Resolved]

 john2452 on Jul 26, 2018
Dear Sir /Madam, Below letter dated 24/07/2018 handed over to Club Mahindra representative yesterday 25th July 2018 . Attached is the acknowledged copy of the same. I would like to withdraw my membership application under the clause Part C, 8.1 of the agreement. I would like to claim FULL REFUND of the down payment Rs. 39, 691/-(Rupees Thirty Nine Thousand Six Hundred Ninety One Only) under above mentioned clause. My member ID 131998 is already generated and I request you to cancel this ID. Please take this request of withdrawal of the membership application on priority and provide me the refund...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — misbehaviour by the staff at kandaghat property

 Mukul Khurana on Jul 25, 2018
Hi,

This is with reference to my pathetic experience with club mahindra kandaghat shimla property during my stay in room no 1502 and 1504 for 2 days 1st to 3rd july'18. My makemytrip booking id is

I got married on 29th of june and planned my honeymoon at shimla wherein i made a reservation with makemytrip for 2 rooms at the club mahindra kandaghat property for 2 days. I faced numerous issues during my stay some of which were a clear case of infringement of privacy. The details of the same are as under -

1. Additional charge - the reservation included...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — withdrawal of membership application

 Satinder Goel on Jul 24, 2018
I would like to withdraw my membership application under the clause part-c, 8.1 of the agreement.

I would like to claim refund of payment made to you via debit card by me on 21st july to your mhril account. Debit card receipt slips
Are attached herewith.

Amount paid was full for white /studio apartment for rs 3, 48, 470 (Rs three lacs forty eight thousand and seventy only)

Date of payment : 21st july, 2018

My application form number is : 218813

Sales executive name is : nakshtar kumar, jasola office, new delhi
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund not given on time [Resolved]

 ChetanPrk on Jul 24, 2018
Worst experieance with club mahindra (Mhril).in requested to cancel my membership (Member id:2807767) on 21 march 2018 after that they tried me to convince to stay with them, finally on 18th april 2018 i got confirmation email saying that it will take 60 days to cancel the membership and i will get refund (Full amount) within the same time. On 18th june i emailed to know status of refund and again i got their reply saying its 44 working days only so process will take another 15-20 days. On 12 july when i wrote them again saying now its 60 days completed whats the status, they sent me auto generated...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Club Mahindra Holidays — not keeping promise: club mahindra enrolment benefits

 SampathKS on Jul 21, 2018
(a) Not giving the promised enrolment benefits.
(b) False endorsement of the name of the individual who has referred us, as we directly put enquiry in website and no one referred us.
(c) Providing false information by the customer care on approaching multiple times.
(d) Providing false courier tracking number which on searching takes nowhere.
(e) Non professional conduct towards the customers....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — refund of money - rs 56,750/- [Resolved]

 Rkpmsd on Jul 21, 2018
- Date of incident -21/4/2018
- Client no[protected]Membership number)
- Full description of the incident - Forcefully, by the help of my friend Mr Sanjay, Baroda, Gujarat whose mobile no. is [protected], they give the membership at the same time. I requested him for cancellation of membership and refund the money but now they are unable to contact me either phone or after going in their office. Previously, Mr Satyajit of Mahindra & Mahindra Club, Baroda, Gujarat whose mobile no. is [protected] and Mr Aditya of Mahindra & Mahindra Club, Baroda, Gujarat whose mobile no. is [protected] were...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — still refund not receive after completed 115 days [Resolved]

 Salma Shama on Jul 21, 2018
I had taken membership of club mahindra on 18-March-2018 from Mrs. Alpa Patel from Surat. At the time of sales they are not explained about annual maintenance fees, which was around 14K. When I found she never explained about annual maintenance fees, I had send mail on memberrelations@clubmahindra.com for cancellation membership on 28-March-2018. After repeating attempt with the customer care and local branch, they have agreed that my membership is canceled and I will get the refund. As per Registration form term condition payment will be refund within 90 days from the date of receipt of the request...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fraudulent membership [Resolved]

 32pankaj on Jul 19, 2018
This is PAYAL SINGHAL ( [protected]) and I was lured into a membership for for 25 years by Club M representative Mr ANIL YADAV on 7th MARCH 2018.
I was told that the offer was only for the day and hence I should get into the agreement by making a down payment and 3 months EMI.
i dint have full amount that day so i paid 18000 and next day i said them i will not able to continue so please refund my money
so i paid the balance amount and then few days after i asked how i will get refund he said there will come phone call from company you accept that call and then membership...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fake skims [Resolved]

 Mona Jethi on Jul 18, 2018
We had come to your seminar on June29 in Raghu Mahal Palace Udaipur. We were called by saying that our gift coupon had arrived which is 2days and 3 nights, and couple movie tickets. And he will get it on e-mail but after so many days, we did not get any mail from your company. The employees we talk to give the member of someone else and then do not answer and block our numbers. I talked to almost all the employees of Udaipur. Please make us response quickly to positive answer.
Bhumika Kapil Jethi
Udaipur...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — white studio membership fraud [Resolved]

 Rameshw on Jul 18, 2018
This is Ramesh Wanage ( [protected]) and I was lured into a membership for White studio for 25 years by Clum M representative Mr Sawanpuli on 12th July 2018.
I was told that the offer was only for the day and hence I should get into the agreement by making a downpayment and 3 months EMI.
I was also further told that if I am unable to work out the economics and decide otherwise Clum M rep would help me with the cancellation and full refund,
I was assured that all support would be extended.

Now when I am trying to call bacl the representative his numbers are switched...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fraudulent registration [Resolved]

 Rameshw on Jul 18, 2018
This is about a fraudlent registration of club m white studio where i was lured and forced into making a down payment and 3 months emi by a credit card payment by club m representative mr sawanpuli. I was told that this was the only day when membership was available and if i decide otherwise in 10 days i can cancel the policy and get a refund. I was forced to sign at 2 am in the morning on 12th july 2018

Now when i contacted club m for cancellation first of all for last 3 days his phone was switched off. Today when he called me back he is saying refund for emi is Not possible.
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancellation of membership - no response from your side

 shivi77 on Jul 17, 2018
Dear Sir,
Reference my mail forwarded on 06, 08 and 13 July 18 I have not received any call or mail from your side I again request My membership ID is 2814393 on name Shivendra Singh. Being in defense forces it is becoming very difficult to get leave at specified period hence can't avail/book in so advance and most of the time rooms are full. Second I didn't like the concept and facilities provided by you at your resorts where they are out of city and everything is on payment. Hence want to stop my membership. You are requested to terminate my membership from immediate effect and do not...
Complaint comments  Read comments Complaint category Business & Finances

Club Mahindra Holidays — unfair trade practice by misleading and false advertisement/promises

 Anand Kishan on Jul 17, 2018
I am a club mahindra member detail given below
Membership details
Membership ID-347007
Membership Valid From-01-Dec-2016
Type of Membership-White
Membership Valid Till-30-Nov-2041
Type of Apartment-Studio

Since i have taken membership i never got confirm booking in my own holiday seasons at choice of my resorts,
the same has been reported to Club Mahindra many times, but they always give me assurance that it will not happen in future

This time again same problem of non-availability of room at Mansing Tower (Jaipur)...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cancel of membership due to false promise

 DP Sahu on Jul 17, 2018
Dear Club mahindra
My member id - 2823389
Many times I have called at customer care no[protected] for cancellation of membership, every time it was assured to me that cancellation team will call me back but till date I haven’t received any phone calls regarding this.
Followings are the interactions ids for reference -
Interaction id[protected] via mail (memberrelations@mahindraholidays.com)- 05.07.2018
& interaction id[protected] via call @ [protected] - 16.07.2018

Please cancel my membership,
reasons for cancellation- Cancel of membership...
Complaint comments  Read comments Complaint category Products & Services

Club Mahindra Holidays — advance amount refund & membership cancellation request [Resolved]

 vivek_gkp20 on Jul 17, 2018
Sir

Please Refund My Amount which i payed to you while i decided for Membership sum of amount is 25830 on dated 2.07.2018. I dont want to continue club mahindra membership due to no response of your employee. Mr Vaibhav Awasthi and Mr. Himanshu Joshi. Please Refund my amount as soon as possible. My Id is 2825973

Regards

VIVEK UPADHYAY
M +91 [protected]
Bhopal M.P...
Complaint comments  Read comments Complaint category Other

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