Club Mahindra Holidays Complaints & Reviews

To

The Managing Director / CEO

Club Mahindra

Sub : Cancellation of Club Mahindra Membership ID 2747646

Ref: Club Mahindra Membership ID : 2747646

Letter dated[protected]

Club...

I had taken senior citizen Bliss Classic Member ID 2977284 in May 2022 and could not utilise the same due to complex nature of booking. Owing to growing age I realised that my decision to go with Club Mahindra was wrong. I sought refund, to which they replied appropriating all the amount to cancellation charges and asked me to continue by paying yearly ASF charges of approximately Rs. 20, 000 per year for next 9 years. This again means that I go on paying yearly charges without using their properties just to keep registration alive. They cite terms mentioned in the contract and mug up Rs. 2 lakhs paid to them for registration. I have not used a single day of their property and looking for refund. Please treat this as my complaint against Club Mahindra refund policy and help. Sanjay Ashtaputre

I, Shailesh Chandak having Club Mahindra since 1997. My membership is blocked saying due some suspicious activity but inspite of many mails and calls to all department including Grievance Redressal never received reply what was the suspicious activity done.

They have taken AMC which was due for last three years including COVID period from me and asking for current year AMC also but not unblocking my membership.

Inspite of many mails they are not activating my membership and refunding my amount.

Hi, Shailesh Joshi (membership id[protected] I am associated with Club Mahindra since 2013, and every time there is some issue regarding the membership services this time my vouchers which are for 11000rs amount is not revalidated, It was not prior advised to me regarding this issue and also I was not willing to accept my vouchers because I was having an idea about my holiday plan still it was by force the voucher was released so it's not my fault, please kindly try to understand it is not a small amount and you better know nothing is complimentary in club Mahindra we pay for all thing still for our hard earn money why I have to beg.

kindly help me with this issue already my RCB Days are lost now don't make me regret this voucher.

thank you,

Dear Team,

Case Number[protected] and member id : 3010232

When I purchased the sales person said if you cancel within 15 day of purchased they will refund with no question ask but after connected with them 6-7 I am not getting any response from there end

Apart from here can I take any legal against them, please help me out on same because they are not listing, no reply nothing from their end.

Have attached the mail as screen shots.

I am writing to you regarding the issue that I have been facing with my Club Mahindra membership. Despite multiple attempts to resolve the issue through customer care and mail, I have not received a satisfactory resolution. Hence, I am escalating this matter to your attention and look like both customer care and senior Member is the email Chain don't care about the customer.

I have purchased the Club Mahindra membership last month and i have opted for membership cancellation and full refund as per the club mahindra policy i:e we can ger refund if opted with in 15 days of purchased.

I have tried to reach out to customer care multiple times to seek a resolution for this issue, but I have not received a satisfactory response. The representatives have been unhelpful and have not provided any concrete solution to my problem. As a loyal customer of Club Mahindra, I am extremely disappointed with the service that I have been receiving.

I would like to request you to intervene in this matter and provide me with a solution that addresses my concerns. I hope that this issue will be resolved at the earliest.

Thank you for your time and consideration.

Sincerely,

Akhilesh joshi

Hi Team,
I have club Mahindra membership with ID 3010387, I had requested cancellation of membership on 2nd May 2023, after lot of follow up over emails and on phone till today refund is not provided . they are not responding . Kindly help.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting you to please expedite my case and refund my money as soon as possible as I am in urgent need of money.

I have recently took club Mahindra Membership... during the sales pitch the sales person has done lot of false promises in terms of white goods of rs 70000 n Amazon voucher of rs 16000 and other such stuff...we falled into this trapped and gone ahead of purchasing the membership with paying the amount of rs 1.98 lakh in one go...but as soon i took the membership...there were nothing Given to us as promised...even the sales person also switched off his phone...we called the customer care and they are hardly bothered about these thing because of which we went with cancellation of membership within few days of purchasing it...but now they are not ready to refund our money which the sales person told us that it will b refunded i[censored] cancel the membership...
Plz help us in getting my hard earned money of rs 1.98 lakh from such fraud company and even I request to all the people reading my complaint plz never fall for this trapped...this was biggest mistake of my life

They have invited me for celebrating the club mahindra anniversary at tata showroom by telling that you will get a free tour for 2 days. First they asked all the details from us and started explaining the membership. At the end I told them will think about it and let you know on the next day but they told this offer is only available today. So they kind of forced me to avail this membership. I paid the initial amount with my credit card....

Hi Team,
This is with reference to club Mahindra bill member ship 2824802 had asked them to cancel membership on 14 th of July 2022, after multiple reminder's and follow up they created a cancellation request 101-814 on 28 th of Nov mentioning refund will be provided with in 90days from cancellation of request, again after multiple reminder's thet have not provided refund and now they have created another cancellation request 103-909...

I enquired about Club Mahindra membership on 7th April and same day a representative from the company came home and got us enrolled in their 4 year package costing 1 lakh. I requested cancellation of the membership on 14 Apr as we figured we will not be able to use the service and sent an email for cancellation. It is the 8th of May today and I have received 2 calls from their retention team trying to understand why I want to cancel and process everything but the process is extremely slow. Their standard TAT to refund the money is 90 days! Should’nt the customer receive interest if the company is going to keep our money for 90 days? The last representative I spoke to said it will take only 2 or 3 days to process everything and that I won’t have to follow up. This was last week and I have been waiting for some news of my money getting refunded ever since. Today I called their customer service and after multiple attempts to speak to someone I spoke to an agent named Ayesha who confirmed “the request has been taken but the process takes 90 days”! This is illegal. Please change your refund policy or pay interest for using customer’s money as your working capital
Case num 02925064

Hi Team,

I have club Mahindra Bilss memebrship with ID 2824802, I had requested cancellation of membership on 14 th of July 2022, after lot of follow up over emails and on phone till today refund is not provided . they are not responding . Kindly help.

Pls call me over my phone [protected]

Date of Incident - 07 March 2023
Client Number - 2997857
Case Number[protected]
Description of Incident - I had pre-booked my meal from the club mahindra app for which Rs. 500 were paid. During the final billing process the pre paid amount was not considered due to miss from their end and I have been billed for the entire amount. When I have raised this issue on grievance email id of club mahindra [ [protected]@mahindraholidays.com] they asked my for the billing invoice for the during of my stay at one of their resort properties. The resort had assured me that due to paperless process they will be sharing an e-invoice within 24 hours. I have been requesting club mahindra team for the invoice as well as refund of Rs. 500 back to my account. Despite giving them debit proof and multiple email communications on their email id since 17 March 2023 they have not resolved my query and are only giving false promises that the issue has been escalated to the higher authorities and I shall be getting a revert within 2 working days. Its been 1 month and 21 days, I am still struggling to even get revert on emails, let alone the refund

Attached -
1. Two Snapshots of communication trail with club mahindra of false committment and no response after 17 March 2023
2. Payment confirmation of Rs. 500 prepaid to club mahindra from sbi accuount

The worst experience we’ve ever had with Club Mahindra staying at your affiliated resort Tiger Kingdom at Ranthambhore. Being a tie-up resort by club Mahindra, I was thinking that the quality will be in line with Mahindra standards but I was wrong. The rooms were not maintained, old furniture, the bathrooms are dirty and choking drains, the wall paint is peeling off, a lot of mosquitoes and insects inside. I booked 2 studio rooms but the rooms had only beds for two, the third person had to sleep on the extra mattress on the floor. Ultimately I feel that I am cheating, I lost my days on a very inferior holiday. I am requesting compensation, I feel that I have wasted my days.

The most horrible part of the holiday was seeing snakes roaming just outside rooms, my wife and kids saw them exacting in front of room doorsteps. This made them extremely uncomfortable throughout the whole stay.

I also complained about the same on the first day of check-in to Club Mahindra customer service wide my interaction number 2872183, but without any luck. The customer care executive promised me a callback and resolution through the concern responsible, but it never happened. Even I formally register the grievance, for which I did not get any response or refund of days.

The main point I am trying to make is that the quality of experience we had in this case at the Club Mahindra affiliated resort (Tiger Kingdom) was so ordinary which we would have gained by staying at an ordinary resort at a much cheaper room cost than what we are paying to Club Mahindra, which is without becoming a member, there is no requirement of paying hefty membership fees and heavily charged yearly subscription fees.

The experience was not at all worth what I paid to Club Mahindra for a day, I outrightly feel cheated, and that is why I am willing to approach any level in the hierarchy till I get a positive resolution

I own a White studio membership and not allowing to book a holiday for my family as they are keeping ransom for ASF payments. The ASF bills were raised every year and it is more than 20K today which is not at all justified. We paid lakhs to buy the membership and now holding ransom to use the facility for additional amount they call as ASF. There is no ethics and commitment from the company to resolve customer complaints and they just calls and ask, bargain for the ASF payments only. I regret spend my earnings to buy this kind o[censored]seless product and got cheated. The Mahindra name associated with this product was the trust but now realized that no one is clear when it come to fool customers.

Taking this club mahindra membership was one of the worst mistakes of my life. Just a loot. I tried getting out of it just got pulled in even more. They are money sucking company. That just cheats people. With no bookings available in my season also when the hotel has room available for normal people.member has to compulsory travel family member above 25 not allowed and various loopholes they have found to cheat the customer.They made me pay the ASF But not showing it on my account until my days lapsed.

URGENT
( Indian Fastivel Date Bound )
मान्यवर,
निवेदन है की मेम्बर एक्सपीरियंस ने 13 अप्रेल 2023 से मेरी मेल आई डी ब्लॉक कर रखी है जिसके कारण दिनांक 18 अप्रेल को सिनियर एग्जीक्यूटिव मिस्टर श्री प्रसाद एवम् 19अप्रेल 2023 को सिनियर एग्जीक्यूटिव मिस्टर हनीफ को हमने बताया कि 13 अप्रेल के बाद से हम मेंबर एक्सपीरिएंस पर अनेकों अनेक मेल भेज चुके है लेकिन हमे कोई प्रतिउत्तर प्राप्त नहीं हो रहा है उपरोक्त दोनों सिनियर एग्जीक्यूटिव ने बताया मेम्बर एक्सपीरियंस को 13 अप्रेल के बाद आपकी कोई मेल हमे नही मिली है और ना ही हमारे पास मेल वापिस लोट कर आई जबकि CC / BC भीं करी गई थी इससे स्पष्ट होता है की विमेन्स ग्रुप इंडिया द्वारा जनवरी 31 वर्ष 2023 को 26 सदसीय सिनियर सिटिजन द्वारा 74 वा गणतंत्र समारोह क्लब महेंद्रा मसूरी द्वारा गतिरोध उत्पन्न किए जाने पर क्षतिपूर्ति आश्वाशन के बाद विमेंस ग्रुप इंडिया द्वारा 76वा स्वतंत्रता समारोह निम्न दोनो सदस्यता के माध्यम एवम् 3-3 किप्लीमेंटरी नाइट ( क्षतिपूर्ति जनवरी 31-3 फरवरी 2023 ) सभी हॉलीडे 23 दिन मिलाकर अगस्त 2023 के पहले या दूसरा सप्ताह में कांडाघाट में 26 सदस्यीय सिनियर सिटिजन हेतु कॉरपोरेट ऑफिस क्लब महेंद्रा बुकिंग देने का भी इच्छुक नहीं है ।
अतः आपसे अनुरोध है की अविलंब तुरंत कार्यवाही से हमे अवगत करवाया जाए अन्यथा हमे आगामी कार्यवाही हेतु भारत सरकार को मजबूरीवश लिखना पड़ेगा ।
धन्यवाद।
निवेदक
जसवंत गोयल दादरीवाला क्लब महेंद्रा ID 30849
( नेशनल चीफ ह्यूमन राइट्स एंड एंटी करप्शन फाउंडेशन ऑफ इंडिया )
चेयरमैन विमेन्स ग्रुप इंडिया जसवंत गोयल क्लब महेंद्रा ID 2969547
रजिस्टर्ड मो. [protected], [protected]

I had been writing since 1st March 2023 regarding cancellation of my GoZest membership taken on 25th Feb and request for cancellation was made on 1st March 2023.

Despite writing number of mails on [protected]@mahindraholidays.com and numerous calls made on the customer care ID, I have not received my refund yet. Everytime I make a call to ask about it I get a reply that it is under process.

Finally I had to speak to Mr.Deepak Kumar as he facilitated me in taking the membership, he reassured on 1st April through a whatsapp message that I can expect a refund after 4th April. It's already 11th April and I am still waiting for the same.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting you to please expedite my case and refund my money as soon as possible as I am in urgent need of money.

Thanks and Regards
Urvashi Tarkar
Mob [protected]

I had written to ClubMahindra regarding the cancellation of my club Mahindra Go Zest membership no 3003358 on 1st March for which I got a response that our team will get in touch with me. I did get a call from your team and I explained my reason for cancellation. It was approved and I was told that I would be getting my refund back soon.

Since then I have made numerous calls on your customer care number to know the status of my application and everytime I received the reply that it is under process. Twice I was also told that I will receive calls from your side within 24- 48 hrs but I haven't received any call from your side ever. The last time I made a call was on 30th March. Since then I am awaiting a call back to hear from you about the refund but I haven't got any call yet.
I had even Forwarded all the mails which I had been writing since 1st March 2023 regarding cancellation of my GoZest membership taken on 25th Feb and request for cancellation was made on 1st March 2023.

Despite writing number of mails on [protected]@mahindraholidays.com and numerous calls made on the customer care ID, I have not received my refund yet. Everytime I make a call to ask about it I get a reply that it is under process.

Finally I had to speak to Mr.Deepak Kumar as he facilitated me in taking the membership, he reassured on 1st April through a whatsapp message that I can expect a refund after 4th April. It's already 16th April and I am still waiting for the same.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting the clubmahindra through this channel to expedite my case and refund my money as soon as possible as I am in urgent need of money.

Thanks and Regards
Urvashi Tarkar

Club Mahindra has looted my money almost 400000. They are increasing the asf year by year. They r looting in everything i have already raised a complaint to cancel my membership but nothing happened. On 18th February i raised the complaint but got nothing in return. It has been 2 month but they are not replying of my mails. I need my money back.

Subject: Membership cancellation and refund

Hi

This is Pathy Chikkanna holding member ship of club Mahindra with membership number 2996457.I had been given false promises and pushed to take up the membership for which I had already paid close to 70000 Rs .I had been promised of round the clock assistance by Mr.Vignesh (Mobile Number[protected].when I had contacted him for my first vacation booking he didn’t reply to me for a weeks time and after a continuous follow up he came up with a reason to pay my EMI which was not even due and on his feedback I had gone ahead and paid the EMI too after which once again he was uncommunicative once again with great difficulty I had contacted this time he promised me he would get it done immediately but once again the same story he stopped picking up calls yesterday once again after many calls his mobile was picked by someone claiming his boss and he promised me he will ensure he will call me back unfortunately even after waiting for the entire day nee phone call and he is once again not picking up the call.This attitude of Club Mahindra is creating great amount of mental stress to me so I ask you to cancel my membership and pay back my money with interest .