Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
Submit a Complaint
1318
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
68
down
51

Phone:
Phone:
up
31
down
28

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1318
Pending
34
Resolved
1090
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (110)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — lack of personal touch [Resolved]

 veenasharma on Feb 5, 2018
— original message —
Subject: lack of personal touch.
From: preeti
Sent: monday, february 5, 2018, 2:07 pm
To: memberrelations@clubmahindra.com
Cc:

To person concerned,

1) i became a member of club mahindra in 2013.

2) when i showed interest in joining the club, a person came to my house not once but a number of times and left no stone unturned to explain the benefits of the memberships and how many ways i and my family can enjoy the fruits of becoming a club mahindra member. He also helped me in booking my stay...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — redeem gift voucher no slots available to book [Resolved]

 srinivasanand on Feb 5, 2018
Tried redeeming my club mahindra holiday resort gift voucher which i got with the purchase of my new xuv500. But it is too hard to get hold of you customer service number or via internet, it always shows not available. By the time it shows available the voucher would have been expired. I also wrote a email not to provide gift voucher to mahindra dealers, instead they can give us some vehicle service.

Thanks
Srinivas

The above email was sent on nov 2, 2017, and one of your rep called and told due to christmas and new year all the bookings are closed, so he asked...
Complaint comments  Read comments Complaint category Car Dealers

Club Mahindra Holidays — cancellation & refund for 2799204 [Resolved]

 Ajaygupta79 on Feb 3, 2018
Club mahindra is cheater, their executive just useless, as i don't have more worst word for them. They offered me membership with false commitment & fake words. I take this membership with advance pay total of 2 years membership fees, as they told me if i want booking have to pay this total amount of 68000. I paid them this amount. But i ask them for booking. No one reply any this, just told membership no. 2799204, their executive never take calls. No reply for mails. I tell them i don't needs membership & make total refund. But they don't pick call. They are cheaters. Am going to file fir for this...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra poor performance [Resolved]

 Nilesh Angle on Feb 2, 2018
Hi i am nilesh angle my membership number is 2636331. I have paid the emi till january 2018 and i joined club mahindra in 2015 till date i have not opted any tour with club mahindra so i am having a inventory of 14 paid holiday days with club mahindra when i ask them let me use my paid holiday first and then only i will pay the next emi so they simply refuse to do so and said that system cannot allow to book holidays. When i ask them for refund no body is responding.
Please do not join club mahindra.
Anybody is aware where should we complain about club mahindra so that we can get...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — membership money scam [Resolved]

 Parth.goyal on Feb 1, 2018
Club mahindra has proved to be a worthless company which is full of shameless people.
Here is a scenario that might sound very common to you:
1. You invite me for a session at a well known hotel.
2. You try to sell me a piece of # with multiple promises of benefits and discounts and incorrect information.
3. Turns out that all you said i will get is false. No such benefits reflected anywhere.
4. I tried to complain to the sales executive about the issues, and he will assured me verbally.
5. No written proof of any benefit that were promised. Also, i found out...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra — refund of membership amount [Resolved]

 Dipti Sanjay Rana on Feb 1, 2018
Sir/madam,
I mrs. Dipti sanjay rana, membership no - 2785207, had purchased club mahindra membership in oct-2017 from viviana mall, vashi from ur executive heena g shaikh. So many calls for free holiday package were comming to my husband from club mahindra executive, so me&my husband went there. 30 min. Plan was discussed for 2 1/2 hour n not even any discussion for cancellation procedure. I asked her whether they have any resort in kashmir (Shikara). She replied yes, within few days of siging membership form when we called for cancelltion of our membership she didn't respond our call for...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — club mahindra holiday membership is fraud / cheat [Resolved]

 Kaustubh Madhusudan Oak on Jan 31, 2018
Hello all,
I would like to inform people that please do not take club mahindra holiday membership,

I have taken club mahindra membership in october 2015

I have moved abroad in march 2016

Till today jan 2008 - i have paid all emi's including asf amount and i do

Not have any plans to visit india for next 5-10 yrs.

When i asked club mahindra to refund my money & cancel the membership they simply said they cannot refund money as per the cancellation policy.

Isnt this cheating people.

Please...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — refund policy: 100+ days? [Resolved]

 Deepthi_CM on Jan 30, 2018
I cancelled the membership within the cancellation period by email. Club mahindra relation team also confirmed that they accept the cancellation and process refund within 45-60 days.

I waited for 90 days and written email to club mahindra relation team for the status of refund. After two working days, i received a phone call from the relation team confirming to refund by end of month and same was assured in email (Below).

"we regret for the inconvenience caused, this is to inform you that we are working on your request of cancellation and by 30th january 2018 the...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — club mahindra membership and response [Resolved]

 manishgreat on Jan 30, 2018
Hello my name is manish from navi mumbai and i want to cancell my club mahindra memership id number : 2733139 as its over crowded and always seen waiting list (Wl). I have paid one year amount with asf amount of blue studio plan. Now i want to refund the same, becouse i seen that they don't have appropriate accommodation as per commitment their property always booked...
Their respond is very bad i am wiring for their mail response from last 20 days and no one replying.
Please don't take their membership as they only fool people to show some beautiful resort pictures and in realty you...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — harassment and cheating [Resolved]

 Nikita1316 on Jan 30, 2018
Hi i regretly complaining to ur dept regarding booking in dubai resort qhen i always asked for booking ur employess always said no booking available and think to pay asf ur employees tries make me fool tht i have to pay full amc wat the crap it is i want my membership fee to be refunded asap otherwise this time i m filling legal against u people cz u said to the members no availability and in make my trip or other booking portals its showing availability tht great strategy u r following with the members if my issue doesnt resolve this time so i will file case against ur company for totally harrassment...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — cancellation of club mahindra membership [Resolved]

 Poonam Chandla on Jan 29, 2018
Hello my name is sushil from shimla and i want to cancell my club mahindra memership id number : 2403831 due to vacation program is not as per my requirement period and always seen waiting list (Wl). I have paid 10% amount of blue studio plan. Now i want to refund the same, becouse i seen that they don't have appropriate accommodation as per commitment their property always booked....
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — experience with the most negative sales person in my life [Resolved]

 Yadhish Gurung on Jan 29, 2018
Today i was invited at nissan showroom at safdarjung enclave.. New delhi.
I was received by two sales executive and finally got introduced to mr. Aftab alam (Sales consultant). Me also being from sales back ground.. First time felt pity not on the sales guy but club mahindra. Irrespective of bad name in the market.. Any business should ensure they have great sales staff to win customer. A great salesman can sell anything be it good it bad through his skill set. Aftab was such a painful experience for us.. No smile. Body language full of attitude.. From begining he was not interested in selling......
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Club Mahindra Holidays — refund on club mahindra holidays [Resolved]

 Jayraj Panicker on Jan 28, 2018
My member ship id 2732066 have received your final settlement amount of 219290 have paid 3.20 lakh paid some amt throught credit card till date have received the credit amt and the card mentioned in the settlement letter is wrong i dont have any card ending with the mentioned no have send couple of reminder throught mail no response your sales person kiran mali & pramod doesnt pick up my calls...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund refund refund!!! [Resolved]

 Rakshit24 on Jan 27, 2018
Dear club mahindra,
I dont know how many times i am complaining regarding refund which i paid to you when you came to me and begged for taking membership. Now after reading this you will tell me to text you on facebook and as always i will text you on facebook and you wont reply. Customer ko aur kitna pareshan karoge. I think i should write a suicide note mentioning club mahindra stabbed me with 1.5 lakhs. What say?...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund for cancellation of membership [Resolved]

 Abhijeetbambal123 on Jan 27, 2018
I took club mahendra membership on 30th dec 2017 and requested to cancel my membership on 3rd january 2018 as mentioned in terms and conditions if i cancel membership within 10 days i will get complete refund. Several times i have called and mailed customer care to know the status of refund but they are just saying that it's already cancelled but cannot update on status of refund. I even told my sales manager about cancellation and want to know about refund status he said it is cancelled and already in process but i had not got any refund till date not anyone ready to reply. Whenever i had mailed...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — non availability of booking [Resolved]

 Sunil Chanda on Jan 26, 2018
I have taken club mahindra membershipin year 2008 with intention to spent premium time with my family. I have opted for blue membership, however never got the booking. The only booking i got was for varca beach goa resort. Thereafter, wherever i contacted club mahindra for booking and always got response that resort is already full. I was recommended to upgrade my plan from blue to white so that it will be easier to get the booking. I too agreed but the result the same due to which i stop making asf payment yearly. It does not make any sense to make the yearly maintenance payment and there is no...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — termination of cm membership and refund my initial amount

 gjGauravjain on Jan 25, 2018
I have taken your membership on 17 dec 2017 and paid 37k for that. After that i requested our rm to reserve our hotel booking for srilanka for feb 2018 for that he said yes. I also agreed to pay three installments in one go so that we can go ahead with our bookings. I followed up with out rm multiple times and he dint have all the details about the properties, how to book, whether we can book or not. Every time he gave some # reasons and after 8-9 days he said we cannot book for that property. Then we said pls cancel our membership and we want the refund. He said we will get that in sometime and...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — resolved [Resolved]

 rashmirasi on Jan 24, 2018
I have been struggling for past 3 and a half months to get my much deserved money back.
Have made numerous calls to club mahindra customer service for the same. During this time i have chatted with many customer representatives, a new voice every other day that i now have lost count.
Every time i had to startwith explaining them my problem. This was getting frustrating for me and i had almost lost hope that i will get my money back.
Until one fine day mr sheikh salim, took my call and assured me that he will assists me in my issue and be with me till it gets resolved. He has...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — I am most satisfied with their membership. join me

 Omkar Jaggi on Jan 23, 2018
Hi. everyone I am Omkar Jaggi and I had purchased a club mahindra membership a few years ago and since i only utilized about 5-6 days of holiday and remaining all my days lapsed. I am tired of their CUSTOMER CARE and their ### service. I am tired of them cheating me. I needed the money they took from me. It has created economic problems in my life. Because of this I created a facebook page- HTTPs://WWW.facebook.com/clubmahindraconsumer.
I am going to fight them with all my strength and I am looking for people who are willing to fight with me. Dont worry this wont cost you a penny. I will manage...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false promise made and challenges with room availability [Resolved]

 KohilaRaj on Jan 23, 2018
Hi,

My membership id is 47868. I recently upgraded to Purple Studio from Red 1BR based on the promise made by Club Mahindra Sales person -I will be getting all the benefits of Red 1 BR in Purple Studio as well. However, when I tried to book a 2 Studio during Red season, I could not and got to know from the customer care that I cannot avail.

I tried contacting my relationship manager. Another promise made by them that Purple members will be having a relationship manager and will assist us at any point of time. Name with contact number was shared. But no response from...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

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