[Resolved]  Club Mahindra Holidays — Membership no. 2512327 case #03272830 which they changed to3285697 midway

Address:

Mahindra Towers, 1st floor, A wing , Dr. G M Bhosle marg, P>K Kurne Chowk, Worli, MUMBAI 400018

I am a senior citizen with above membership with club
mahindra. I am not a very tech friendly person with limited working capabilities on a computer. I had booked a holiday for 4th August in CM Nusa Dua pr0perty in Bali for my son who is a co applicant in the membership and received a confirmation voucher there of from CM and access fee for the same was duly paid to CM by me.
While I am the primary applicant in the membership and my son is a co applicant meaning thereby that both o[censored]s can utilize the facility. With this understanding the booking was made and I did not notice that the booking should have been made in the name of the co applicant instead of my name and that this option was necessary to mention at the time of booking but later when I contacted the facility they said that the booking was in my name hence I needed to be present during the stay, which was not the case as my son was traveling not me. I requested them to change the name in booking to which they told me that there was no problem in doing so but since the booking was done through CM, they wanted a mail confirming the same from Club Mahindra, which sounded a simple thing as a correction to a typographical error made in ignorance by a senior citizen member .
I contacted Club Mahindra member relations several times only to be denied correction or even simply sending a mail to the facility to this effect and also fore feiting the access amount paid by me to Club Mahindra against this booking as the same would be a no show and cancellation would not be possible as per their norms.
I have made a protest to this with them and feel grossly cheated by a company of this repute and that too having a non sympathetic attitute towards a senior citizen who has pleaded sorry for not having understood the technical snag at the time of booking and requested them to simply send a NOC to the resort of allowing the co applicant to use the booking.
While on one had we in India are supporting the elderly who have a fair chance to live and enjoy the final part of their life's journey, company like CM are trying to breach the trust and making money from them like this.
To err is human and a senior citizen who is not very comfortable with gadgets is more likely to make small typo errors in ignorance, and this aspect should have been addressed .
I feel cheated by the company and above all by the teams they have for consumer redressal. They have made several errors in past which when highlighted were corrected by them so why will they not correct an error made by a senior citizen client specially when the facility is willing to do so but needed a simple mail from CM .
Request a redressal .