[Resolved]  Club Mahindra Holidays — my room nights wrongly cut

Address:Chennai, Tamil Nadu
Website:www.clubmahindra.com

One of my guest went for 2 days holiday

They cut double the room nights for no reason

It is really suprising to note the following - same situation, same guest, same resort and same time and only 2 days

Booking in red season in naldehra 29th-30 th june (2.1 room nights deducted) 2 studio

Booking in red season in naldehra 30 th -1st july (7.7 room nights deducted) 2 br (He stayed in 2 studio appt)

Is not very suprising and contradictory. It is like club mahindra is just fooling and cutting room nights and deceiving

In all guest stayed for 2 nights in red season — that is all and you cut 9.8 nights

I am really suprised and disaappointed

For the same one night in the red season you cut 2.1days and same place, same season, same no. Of nights you cut 7.7 days
For two nights in all you cut 9.8nights

What calculation is this???
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Nov 22, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2018
Club Mahindra Holidays Customer Care's response
Hello Payal, we don't want you to be disappointed. Please help us with your Membership ID and registered contact details via Facebook Inbox, we will have our Member Experience team reach out to address this.
Complaint comments 

Comments

I have filed a refund and promised to get it at the given date but that has not happened, I am attaching a picture of my mail received here. It has been quite more time than promised.

Club Mahindra Holidays Customer Care's response, Oct 29, 2018
Verified Support
Hi Mr. Paryani, could you please share your Membership ID and registered contact details via Facebook Inbox or Twitter Direct Message? It will help our team to check the latest update of your refund status and get back.

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    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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