Club Mahindra Holidays — Receptionist Worst behaviour & food quality in munnar

Hum approximately 10th feb ko 12.30 pm ko entered kiya uske bad “Bhavya” naam ki receptionist ne bola ki aap wait kijiye room is getting ready i said ok, u wont belive 45 mins ke baad Bhavya bolti he ki room ready ho gayi he toh “Baggi means small car” aa rahi he for drop.. 5-6 baar follow up leke bhi baggi nahi aayi and literally bhavya dusro ko unke room tak le jane me busy ho gayi, itni worst service thi ki 30 mins ke baad means 1.45 pm ko baggi aati he pick karne ko.. And one more thing sab guest ko welcome drink de rahe the but hume welcome drink diya toh nahi but yaha kuch aur hi dekhne mila.. such a worst behaviour from Bhavya in munnar.. I visited too many places in club mahindra but this was worst experience in munnar.. I wont recommend munnar to anyone due to this type of worst service..
One more complaint about food-: we ordered french fries, wo itna oily tha uski wajah se mera son bimar ho gaya.. worst experience in food also..
My complaint take it seriously and take action as earliest..