Club Mahindra Holidays — Referral points not given

On Behalf of my Mom: Suman Randhawa:
In the month of July, Suman Randhawa, (can provide the Club Mahindra ID if required) had referred a friend of hers (Mrs Sindhu Mohan) to take up the Club Mahindra membership. Mrs Sindhu Mohan then connected with Ms Vaibhavi Mule from the Mumbai team and told her about being referred by Suman Randhawa (passed on Suman Randhawa`s membership number) and took up the membership. Vaibhavi assured Mrs Mohan multiple times that the referral points will be credited. (Mrs Sindhu Mohan`s Club Mahindra ID can be shared if required) Her membership is valid from 7th July 2023. Ms Vaibhavi told Mrs Mohan that Suman Randhawa will be credited with 35, 000 points.
Despite repeated reminders, there has been no progress. After asking Suman Randhawa to send multiple emails with all the details, Club Mahindra has very conveniently told her that nothing can happen since it wasnt her own RM who did this transaction. This was never told before and neither did Ms Vaibhavi Mule tell this, else she would have done the needful.
Case number is 03262815 as assigned by Ms Pooja Ganapathi Navade on email dated 26th July.