[Resolved]  Club Mahindra Holidays — Referral program rewards

Address:	Chennai, Tamil Nadu, 600002
Website:	clubmahindra.com

I had referred a relative to become a member of Club Mahindra Holidays in Feb '16. At that point in time they had a 'Refererral Program', under which I would be given a grant of 10, 000 points (equivalent to Rs 10, 000) for successfully referring one member.
It has been one year now and I'm yet to get this benefit.
In their mail of June 1, 2016, Club Mahindra wrote 'This is in reference to the recent conversation that we had regarding your “10000 referral points”. We have initiated the process for the same and it would be updated on your account within “45 working days”. We would like to thank you for recommending Club Mahindra and solicit your continued patronage'.
Despite this confirmation, the referral benefit is yet to be credited into my account. When I reminded Club Mahindra last week, they said they'd revert within 3 working days, but it looks like their clock is different from world standards.
Their is no way of escalating a complaint and I doubt the competence of the personnel handling the complaints at their mail ID '[protected]@clubmhindra.com'.
I think this referral program is a farce and has left me completely dissatisfied. Not only me, even the person whom I'd referred is dissatisfied because the promises made at the time of joining was not given and he had to fight to claim the benefits