Club Mahindra Holidays — Refund Delayed for no reason

Address:	Mumbai City, Maharashtra, 400018
Website:	www.clubmahindra.com

I posted a complaint against club Mahindra on 28th March, 2017 as below:

"I paid them Rs. 31, 160 as a downpayment for a White membership on 26/01/2017, on a condition that in case I change my mind (before Feb, 2017) I will get a full refund. I confirmed my cancellation through an email on 31/01/2017, on which I got an acknowledgment through an email from their Sr. Relationship Manager - Farshogar Madon that I will get my refund in 45 working days.
These 45 working days were over on 24/03/2017.

I have been trying to reach them since first week of march through emails, customer care number, SMS for a callback and their relationship manager, but nobody cares to revert.

I have all the emails with me and can produce when ever required. Screen shots of the same have been attached for reference."

After chasing them on their customer care number/email for a month now, I posted a complaint here and got a reply in just one day (29th March, 2017) as below:

"Dear Madam,

We sincerely apologise for the inconvenience you have faced and would like to connect with you regarding the matters you have highlighted. We have forwarded your details to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team"

But they do not reply if you try to talk to them in the same thread as I did on 29th March, 2017 as below:

"Yes I have received an email saying that I'll get me refund in 60 working days wef 15/03/2017.

Why the effective date is 15th March 2017??

I have confirmed my cancellation on 31st Jan 2017 which has been acknowledged by your Sr. relationship manager - Farshogar madon. For reference check the the attachment.

First your relationship manager makes a false promise that I'll get my refund in 45 working days. After trying really hard to reach you people, I posted a complaint here, then suddenly you people wake up to initiate my refund. And wallah it you'll take another 60 working days from 15th march 2017!!

How is this justified??"

Thus I have to post another complaint raising my issues.
• While taking the membership on 26th Jan 2017, I was promised that in case I change my mind before 28th Feb 2017 about membership they will refund my downpayment.
• I changed my mind on 31st Jan 2017. I dropped an email confirming my cancellation which was acknowledged ny their Sr. Relationship manager – Farshogar madon who gave this in writing that my money will be refunded in 45 working days.
• I have been trying to reach them through their customer care numbers, email and their Sr. relationhip manager the entire month of March. I did not get any revert.
• Then I found this portal where I posted my complaint on 28th march 2017 and surprisingly I got my reply within a day.
• Either their Sr relationship manager does not know company norms or they change them every now and then. As somebody promise you one thing and suddenly they revert with a different deadline.
• After keeping my money for 1.5 month they are saying that they are initiating my refund w.e.f. from 15th March, 2017 and it will take another 60 working days, ie, I’ll get my refund not before than 4th May, 2017 which is 3 months after I confirmed my cancellation.

How is this justified?