[Resolved] Club Mahindra Holidays — refund of money against cancellation of my membership id 2807628

karthikrajdkny

from Bengaluru, Karnataka

Address:	560102
Website:	www.clubmahindra.com

I was invited for an event on march 11th of 2018 and i had opted for membership on the same day. After that very next day i had requested for cancellation of membership.
I was informed by adviser that 10 days is free trail where i can opt for cancellation which will take hardly 30 days to refund full money. So had opted for membership.

I have sent message to adviser requesting to cancel my membership on 12-mar-2018. (Very next day of opting membership)
I have sent mail on 14-mar-2018 to member relations for cancellation of membership as service adviser did not respond to my message or calls.

After 3 to 4 days, adviser tried to convince by providing more offers but i did not change my decision. Also, he said it is target for him to complete as that was year end.

After few days when i sent mail for cancellation, in one of the call they said account is not created and they will not be able to cancel it from their end and redirected to koramangala branch, bangalore. I spoke to them and get it done. `

After so many follow ups with adviser, mail communications and phone calls with member relations they finally cancelled my membership on 12-apr-2018.

After 12-apr-2018, i got mail confirmation for cancellation of membership.

After this, they are telling it would take 90 working days to refund the amount. (I was informed that it will take max 30 days).

I sent a mail to enquire the status of refund and got a reply saying with in 90 working days it would be processed.

On 25-jun-2018 sent one more mail asking status of refund. Now they are telling the refund would be processed post completion of 90 bank working days.

Sometimes they are telling within 90 working days sometimes they are telling after 90 days. I am scared that after 90 days means how much time it would take.

Pfb all mahindra customer care request numbers where i have discussed:
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Jul 30, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Club Mahindra Holidays Customer Care's response Hi Karthik, kindly share your membership ID and registered contact details with us via Facebook Inbox, we will get this checked internally and connect with us.

Aug 08, 2018

Updated by karthikrajdkny Simply they have changed the status to closed without refund.
I have neither got my money nor communication on refund initialization.

Aug 17, 2018

Updated by karthikrajdkny As informed by Club Mahindra, 90 working days after cancellation from CM side over still I have not got any communication on refund.
The worst service which I have ever come across in my life time.

Simply they are closing the complaint saying share your details via FB inbox.
Which is of no use. They are doing this just to mention their comment to be visible in this complaint. That's all.

Sharing the details is not the solution to close the complaint.