[Resolved] Club Mahindra Holidays — Refund pending

Bhharti

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400018
Website:	www.clubmahindra.com

I paid them Rs. 31, 160 as a downpayment for a White membership on 26/01/2017, on a condition that in case I change my mind (before Feb, 2017) I will get a full refund. I confirmed my cancellation through an email on 31/01/2017, on which I got an acknowledgment through an email from their Sr. Relationship Manager - Farshogar Madon that I will get my refund in 45 working days.
These 45 working days were over on 24/03/2017.

I have been trying to reach them since first week of march through emails, customer care number, SMS for a callback and their relationship manager, but nobody cares to revert.

I have all the emails with me and can produce when ever required. Screen shots of the same have been attached for reference.

+6 photos

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May 10, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Club Mahindra Holidays Customer Care's response Dear Madam,

We sincerely apologise for the inconvenience you have faced and would like to connect with you regarding the matters you have highlighted. We have forwarded your details to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team

Mar 29, 2017

Updated by Bhharti Yes I have received an email saying that I'll get me refund in 60 working days wef 15/03/2017.

Why the effective date is 15th March 2017??

I have confirmed my cancellation on 31st Jan 2017 which has been acknowledged by your Sr. relationship manager - Farshogar madon. For reference check the the attachment.

First your relationship manager makes a false promise that I'll get my refund in 45 working days. After trying really hard to reach you people, I posted a complaint here, then suddenly you people wake up to initiate my refund. And wallah it you'll take another 60 working days from 15th march 2017!!

How is this justified??