[Resolved] Club Mahindra Holidays — refund policy: 100+ days?

Deepthi_CM

from Belgaum, Karnataka

Website:

www.clubmahindra.com

I cancelled the membership within the cancellation period by email. Club mahindra relation team also confirmed that they accept the cancellation and process refund within 45-60 days.

I waited for 90 days and written email to club mahindra relation team for the status of refund. After two working days, i received a phone call from the relation team confirming to refund by end of month and same was assured in email (Below).

"we regret for the inconvenience caused, this is to inform you that we are working on your request of cancellation and by 30th january 2018 the refund will be processed against your membership.

We hope we could have retained you as a member of our esteemed organization, however, we regret that we were unable to do that.

Hope you give us a chance in future to serve in a better way.

Please write back to us in case you need any further assistance."

Now the assured date is passed and still there is no action from club mahindra team. Hence writing this in this forum to seek support and guidance how to proceed on the next steps.

Regards,
Deepthi
Membership: 2778226

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Mar 14, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Club Mahindra Holidays Customer Care's response Hi Deepthi, We have made a note of your Member ID and have already escalated it to our Member Relations team. We request your patience in the interim.

Verified Support

Feb 03, 2018

Club Mahindra Holidays Customer Care's response Hi Deepthi, Basis our records we understand that our team got in touch with you and the concern regarding refund was addressed to your satisfaction, reference Interaction ID[protected]. Thank you for taking out the time and connecting with us.