[Resolved] Club Mahindra Holidays — Request for cancellation of membership-2699604

Sunita PK

from Mumbai, Maharashtra

Address:

400705

We are getting a taste for what's in store with club membership, we have put in a request for Aug bookings somewhere around first week of June and the waiting list no. is 255994. We do not want our planned holidays to get spoiled in this manner. This was the apprehension expressed by us at the time of subscribing the membership, but were advised by the sales team that do not worry they will ensure the bookings. Our fears are coming out to be true. Our next month holidays are already spoiled do not want such thing to happen again hence we would like to cancel our membership.

As on date we have not utilised any of the membership benefits nor the freebies offered by you, so request you to kindly refund our money.

Moreover the sales person do not revert the calls now and are neither replying to our request of cancellation of membership

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May 14, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2016

Club Mahindra Holidays Customer Care's response Dear Madam,

We urge you to reconsider your decision and are keen on connecting with you. Thank you for sharing your contact details with us and our team will assist you.

Warm Regards,
Club Mahindra Team

Aug 12, 2016

Updated by Sunita PK Till date there has been no written acknowledgement of the complaint. We are receiving calls which are promising that the cancellation has been accepted but not a single written communication. Even we met the sales office and the result is promise of cancellation and written communication next week.

Aug 23, 2016

Updated by Sunita PK Please check the below email, it is still silence on the actions which have been initiated from Club Mahindra. Promise of revert within 2 working days today is 4th working day.

RE: 'MHRIL=[protected]' 'Your Club Mahindra Membership'
MemberRelations Add to contacts[protected] Keep this message at the top of your inbox
To: Sunita Prashant Khandalkar
[protected]@clubmahindra.com
Dear Mr. Khandalkar,

Greetings from Club Mahindra!

This is with reference to your post in social media.

We wish to inform you that we are working on your request & we would get back to you on or before 2 working days. Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal. Please bear with us till then.

Thank you for giving us an opportunity to be of service to you.

Warm regards,
Deepeka
Member relations

Aug 25, 2016

Updated by Sunita PK Kindly check the latest email from club mahindra.

RE: 'MHRIL=[protected]'Your Club Mahindra Membership‏

RE: 'MHRIL=[protected]'Your Club Mahindra Membership
MemberRelations Add to contacts[protected] Keep this message at the top of your inbox
To: Sunita Prashant Khandalkar
[protected]@clubmahindra.com
Dear Ms.Khandalkar,

Greetings from Club Mahindra!

Based on your discussion with me and your request for cancellation of membership, we are concerned that you have decided to opt out.

As per the membership rules, we would like to inform you that there is no refund applicable on your membership and would therefore urge you to reconsider your decision

On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.

Please feel free to write to us at [protected]@clubmahindra.com

We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Warm Regards,

Mugdha Patkar

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Comments

Sunita PK

from Mumbai, Maharashtra

Oh so you were waiting for formal approval from us to connect with us. It is over a week since we first wrote to you but no reply even though you claim to work 24*7 and your revert time is 48 hrs. On Sunday we spoke to your Sales Manager of Navi Mumbai office, who was to speak to us in hours time, seems his watch has got stuck since then.

Whatever you do, please relieve us of this hardship.

Regards,
Sunita