[Resolved]  Club Mahindra Holidays — request for refund

Mid: 2859263. I applied for cancellation in may 2019, still i have not received refund of about rs. 500000. U people are not even bother to reply the email nor even picking phone.
Below email was received on 29-oct.
"we regret for the inconvenience caused, this is to inform you that we are working on your request of cancellation and within 20 to 25 working days refund will be processed against your membership."

It's a month now.. Where are my refund.