[Resolved]  Club Mahindra Holidays — resort quality - ganapatipule

Interaction id 12873148
Member id: 2628035 - sub standard experience at ganpatipule cv no. 3578797

No communication/resolution even 10 days after the complaint.

Details of the compliant are as follows.

Dear concerned,

I would like to bring to your attention the following sub standard experience we had during our recent holiday in ganpatipule.

1. The room sizes were no where close to a studio. They are simple hotel units. There is no extra bed/sofa-cum-bed/pullout cot as standard of the room furnishings, as is the case with other resorts. The room has a single seater sofa. How do you consider a room like that as a studio. It is just a hotel unit, nothing more.
2. The quality of the mattress was pathetic. It is completely sagged in the middle with the supporting frame at the bottom broken. I had a very bad backache waking up the second day. Fortunately, the club mahindra representative, mr shaji, came to my rescue and changed the rooms. The second room has only one seater sofa. I did not bother to bring into mr shaji's notice as i was made aware that only one studio checkout happened that day, which was allotted to us. So i felt like there is no point in bringing this to his notice. But, how do you expect a family to sit and relax in a single seater sofa? And you sell the room as studio.
3. The toiletries were of sub standard quality. We get much better toiletries at other club mahindra resorts.
4. The activity center doesn't have any air conditioning. How do you expect that we sit in a shed with out ac in the afternoons with very humid weather and have a relaxing holiday? How can the kids play for longer duration there? I am not talking about full day, but atleast couple of hours.
5. No activities of interest during the three days of our stay. There is no team at all to conduct any activities.
6. The swimming pool is another experience altogether. I got bitten by insects in the pool on the first day. I have traveled to so many of your resorts and traveled across the world, but never had similar experience in a swimming pool. The next two days, we did not dare to venture back in to the pool.
7. Power outages all the time with out proper generator back-up. I lost the count of the number of times the power went off. With the humid whether, it was simply unbearable.

The only saving grace was the helpful club mahindra representative mr shaji and the chef mr vikram. If not for these two people, it would have been a nightmare.

You may say that this is an affiliate/associate resort. But that cannot be an excuse. We have been to affiliate and associate resorts earlier and never faced similar issues. We never felt like we were staying in a club mahindra resort during the entire stay.in fact we felt like we were staying at a 2 star hotel with unprofessional management after paying for 5 star facilities. The is not acceptable.

We definitely have not paid lakhs of rupees of membership and thousands of rupees every year on asf for these kind of sub standard facilities.

I want you to refund the full points deducted for this booking back into my account at the earliest. Also, i would urge you to take immediate corrective measures at this resort to make it a club mahindra standard resort.

Thanks and regards.