[Resolved] Club Mahindra Holidays — serious concern about CMH processes and kind of fraud observed while becoming CMH member | |||
To, Customer Relationship team, Would like to raise serious concern about the CMH processes, how they are followed, how staff manipulates and how CMH issues membership.1. Sales agent contacted us for briefing2. He sent credit card payment instruction without taking permission and before signing consent form. He mentioned us that he is checking credit card details for discount but he gave details to back office team for payment instruction3. Within 48 hrs I called up sales person and informed him that I do not want to continue and also asked for process. He did not give me any process document4. no answer for a week and after follow up he gave someones no5. This person called up. I asked him same thing and asked for cancellation process. Nothin happened. Finally he sent me offer details6. Call center (Anjali who called) calls up on 22nd March for verification. I again asked her that I want to cancel membership. She informed me that she is putting request and someone will call up for verification of cancellation request. She also gave me reference no - [protected]. On 23rd March I get surprise with membership kit with false promises. I am forwarding mail received from CMH employee.8. I would like to know on what basis customer verification is done while I have not replied to all the questions. Call recording need to be checked.And finally my membership should be cancelled and my down payment money to be returned. Was this information helpful? | |||
Sep 7, 2016 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Mar 24, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We regret the inconveniences caused and will like to connect with you regarding the matters you've highlighted. Thank you for sharing the details, it'd be helpful if you can also share your contact number at http://is.gd/CMListening and our team will get in touch with you. Warm Regards, Club Mahindra Team Verified Support Mar 30, 2015 Club Mahindra Holidays Customer Care's response Dear Sir, We await your contact number. Please share your details at http://is.gd/CMListening for our team to get in touch with you. Warm Regards, Club Mahindra Team | |||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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