[Resolved] Club Mahindra Holidays — still refund not receive after completed 115 days

Salma Shama

from Surat, Gujarat

Address:

Surat, Gujarat, 394190

I had taken membership of club mahindra on 18-March-2018 from Mrs. Alpa Patel from Surat. At the time of sales they are not explained about annual maintenance fees, which was around 14K. When I found she never explained about annual maintenance fees, I had send mail on [protected]@clubmahindra.com for cancellation membership on 28-March-2018. After repeating attempt with the customer care and local branch, they have agreed that my membership is canceled and I will get the refund. As per Registration form term condition payment will be refund within 90 days from the date of receipt of the request for cancellation. However, the refund is not receive after completed 115 days.
my member ID is : 2809214

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Aug 4, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Jul 24, 2018

Updated by Salma Shama This is not good, already 117 days are completed and now you are say you get refund within 15 to 20 working day. 117 days are not enough for complete your internal process ? Please follow your agreement term and condition for maintain your value in market otherwise no one trust on your service.

Jul 31, 2018

Updated by Salma Shama Your member experience management employee Vidya Padaya give a such a non sense reson for refund, already 125 days (4 month) are completed and now she tell me your refund is release from our side according to RBI policy you get refund your amount on your credit card within 15 working days. Please don’t give me this type of reson and refund my payment.

Aug 02, 2018

Updated by Salma Shama Thank you, Thank you so much... I get refund my amount.