[Resolved] Club Mahindra Holidays — waitlisted holidays blackmarket on the net | |||||
Membership id - 111113 Waitlisted holidays - Binsar valley - 25th to 27th sept — 26th waitlisted Naukuchiatal - 28th sept to 1st oct — all days waitlisted At the same time the holidays are available on the net (See attachments) for the same dates at the same resorts. Should i presumed i am being short-charged and all of this is a fraud. This is not the isolated occasion, every single time i have tried to book a holiday this is what i encounter. I will be very happy to hear your explanation before proceeding further. Was this information helpful? | |||||
Oct 22, 2017 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Sep 21, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, It is upsetting to learn about the gaps you have highlighted and we are sorry for your experience. Thank you for sharing your membership ID with us and our team will connect with you. Warm Regards, Club Mahindra Team Verified Support Sep 21, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, Request you to confirm your membership ID as we are unable to retrieve any data from the ID shared by you. Alternatively, you could also share your contact number with us via Facebook Inbox Message. Warm Regards, Club Mahindra Team | |||||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
I need to know the following before proceeding further :
1. I would like to see your policy on room bookings because at the time of enrollment I was informed that the rooms are not sold and available only to members.
2. Are your room bookings audited for compliance with room bookings policy.
3. Role of Member Relation Officers at your offices.
Apart from the above the following also needs to be pointed out :
_______________________________________________________________
Tried to speak to your MR officer Sapna at Jasola office : Was always busy never called back, on last call refused to come on-line.
One, Akash came online informed CM never sells rooms in the market, what I saw was misleading information. Upon my insistence to speak to someone senior, he suggested I should talk to the call-center and that Sapna would call back which she never did.
Call center executive conceded that some rooms are sold directly in the market but the same could not be allocated to a waitlisted member. Upon my insistence she put me through to Abhishek in Chennai.
Abhishek was very helpful, immediately understood the issue and managed to get me part confirmation.
But that is not the issue...
It is important to understand company policy as this affects a vast number of members.
As an individual I have always faced this problem with CM and I intend to take the matter to it's logical conclusion this time around.
Regards
While we are trying to craft the best possible solution for you, would appreciate your patience in the interim. Our team will connect with you regarding the same.
Warm Regards,
Club Mahindra Team