Club Mahindra Holidays — withdrawal of gozest club mahindra membership and refund

Address:Kolkata, West Bengal, 700156

Dear sir/madam,

I wish to cancel my gozest club mahindra membership due to following reasons:

(A) i had taken the membership considering i can visit most resorts as per my wish. Hence, i had taken gozest premium membership plan on 30th june 2019 by spending an amount of rs. 1, 18, 500. I cannot book the holiday trough online website to certain premium abroad destinations, however i was not aware of this fact as i was misrepresented by club mahindra sales representative mr. Bhumik and his senior officer pranab k sarkar.

(B) i have paid a total amount of rs.1, 18, 500 to club mahindra but i do not find any utility of taking such membership as resorts are never available when required. And customer service never assists regarding this.

(C) i had taken this membership on 30th june 2019, since mid-july i try to make my holiday plan and do bookings in malaysia, singapore and bangkok by taking advance points of next year, none of your customer service people helped in this regarding in any means. After repeated emails and phone calls also they didn't do any favor regarding this issue. Recently in mid-august, they said singapore resorts not available in october then i requested them to assist in booking at malaysia and bangkok, even for that they didn't help me till now.

(D) moreover, your customer care helpline service people are so pathetic, they don't know the type of membership plans mahindra holidays offer and they give false guidance which unnecessarily wastes the customer's valuable time.

It is my sincere desire to surrender the membership and get the refund in this respect. I also desire to resolve the matter amicably failing which i may decide my future course of action including legal recourse against the company in an appropriate forum.

Request your revert in this context.

Reddi veera venkata satyanarayana murthy
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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