[Resolved]  Club Mahindra Holidays — wrong commitment

Address:

Pune, Maharashtra, 411015

Hello,
Unfortunately i am member of club mahindra (Id – 2674036)
When i took membership it was promised me to give 8 days complimentary. It was promised by so called regional manager mr. Juber.
However when i got membership, i got only 4 days. Which can be utilized at any resort except lonavala
After escalation to many places, i got vouchers for 4 days, so i was expecting the same service, that is voucher can be utilized at any resort except lonavala
I used two days voucher & remaining 2 days i extended recently & i came to know recently that this voucher which i extended doesnt give flexibility to book any resort, i can book only 35 resorts.
At first place promise was not kept, i got less days, second i got voucher but the resorts are limited.
My question is, is this voucher was given to me as a charity? As a favor? My expectation is, i paid for this & it was promised to me, so i expect it.
I see its complete lake of commitment from company like club mahindra. Lot of my time is wasted in escalation & explaining basic duties/expectations to your employees.

I also want to check what actions club mahindra has taken against mr. Juber? The way he treated customer after taking membership is very surprising. Tier 3 hotels provide much better customer service & commitment than club mahindra sales team

Aniruddh