[Resolved]  Club Mahindra — Membership cancellation

Address:

2101, Tower C, Mapsko Mountville

I had written to ClubMahindra regarding the cancellation of my club Mahindra Go Zest membership no 3003358 on 1st March for which I got a response that our team will get in touch with me. I did get a call from your team and I explained my reason for cancellation. It was approved and I was told that I would be getting my refund back soon.

Since then I have made numerous calls on your customer care number to know the status of my application and everytime I received the reply that it is under process. Twice I was also told that I will receive calls from your side within 24- 48 hrs but I haven't received any call from your side ever. The last time I made a call was on 30th March. Since then I am awaiting a call back to hear from you about the refund but I haven't got any call yet.
I had even Forwarded all the mails which I had been writing since 1st March 2023 regarding cancellation of my GoZest membership taken on 25th Feb and request for cancellation was made on 1st March 2023.

Despite writing number of mails on [protected]@mahindraholidays.com and numerous calls made on the customer care ID, I have not received my refund yet. Everytime I make a call to ask about it I get a reply that it is under process.

Finally I had to speak to Mr.Deepak Kumar as he facilitated me in taking the membership, he reassured on 1st April through a whatsapp message that I can expect a refund after 4th April. It's already 16th April and I am still waiting for the same.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting the clubmahindra through this channel to expedite my case and refund my money as soon as possible as I am in urgent need of money.

Thanks and Regards
Urvashi Tarkar