[Resolved]  Club Mahindra — Resort, rooms, meal plans

Address:	Chennai, Tamil Nadu, 380015
Website:	clubmahindra.com

I checked into club mahindra jaisalmer from 7-9 july 2017. Three major issues: rooms, meal plans and the transportation costs.
(1) room no 119. Could not be opened with the lock keys given to me. Everytime we had to call the reception for somebody to open with master keys. Could be resolved only after two days. Housekeeping was an issue too as the rooms got cleaned up after two – three reminders only. There was a typical septic smell in the bathrooms which was not resolved.
(2) lot of disturbance by the staff when we checked in. Within minutes they started calling us for meal plans, transportation arrangements, sight seeing, which are all value added services and inspite of telling them that we have had a overnight journey, they kept on disturbing us till afternoon. Once the guest has checked in, there is no need of room cleaning within an hour, but there would be someone ringing the door bell. When we did go out for sightseeing, nobody would clean the room despite telling them. They even disturbed us to become club mahindra members.
(3) meal plans were mean plans. When we checked into the resort, the restaurant guys called us to give offers for meal plans and trying to convince us to enter into those plans. Once they got the plans and the payments, they started to fleece us. We were literally fleeced. When explaining the plans, they told us of all meals as buffet meals, but all the time the meals were not served as buffet and we had to take an option out of those given by them. Everytime we enter the restaurant, we would be told that it is a tdh meal (Don’t know what that is) today and so it wont be buffet. Charged for buffet but did not serve as it is. The quality of food was pathetic.
The packages of sight seeing and desert safari were exorbitantly high than the rest of the resorts/clubs. They are just looting here.

Very bad experience. I have enjoyed other location of club mahindra, but this time i was fleeced by them.