[Resolved] Colive — Demanding extra money

Jain_Prakhar

Jul 13, 2023

Address:

Colive Plano PG, basvangundi, beside bangalore hospital, 560004

My name is Dr. Prakhar Jain,

I joined Colive Plano PG near the South End Circle metro station, Bangalore on 12th December 2021, and left on 14th November 2022.

I took a triple shared room (Room no 207), and during my tenure, they increased the rent for me alone by 1000 rs (which they should not have done, as in the middle of the year they cannot just increase rent), not for my roommates who were staying from the time before me and even they took an extra deposit from me also after increasing the rent.

I raised notice on 14th November, so they did not give my deposit of Rs. 9727 back to me which was there in the rent agreement, that I did not say anything, but they levied penalty and EB charges, rent OS which does not make sense and asking more money from me and after my eviction, they removed all my data from Colive app including rent receipt and all the rent that I have sent to them.

Then they sent me a legal notice claiming I need to pay them an extra amount of 3870 (Total amount- 13597, deposit- 9727, subtracting 9727 from 13597 they are asking for 3870)

They are constantly asking for money, troubling me, I am not at all feeling well, I never expected this kind of thing.

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Oct 26, 2023

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2023

Colive Customer Care's response There is no rent due for the customer, It was charges due to the glitch in the system. However, the customer has raised the notice to vacate the property on 14th Nov'22 which is not as per the company guidelines & it violates the check-out policies due to which the notice charges penalty has been deducted in the final settlement. The updated settlement details are attached for the reference. Also, the separation charges & E-bill are deducted as per the company policy & at actuals for EBill which are pending.

Regarding the E-bill, if you can refer to your 1st & 2nd-month invoice you can see that there are no E-bill charges and only from the 3rd-month invoice you will receive the E-bill charges. Hence, the 1st-month E-bill consumption charges are added in the 3rd-month invoice. For e.g. E-bill consumption for the month of Jan will be charged in the March month invoice and so on. Hence, at the time of final settlement, 2 months E-bill will be pending which is adjusted from the deposit.