[Resolved]  Colive — Refund not give

Address:Colive Minneapolis 554, behind Pepe’s Pizza, Bellandur, Bengaluru

I joined Colive Minneapolis 554 on May 28th 2023. I paid the rent for one month(₹7000) and ₹ 2000 as deposit. Then I paid the rent for June (₹7000).

Since June second week, there is no water in the bathroom and even to drink in the PG. I have complained to the manager, the owner and also the operational manager about this, they kept saying it will be fixed but nothing was done. I waited patiently until last week of June. Meanwhile I was either going to my friends PG or relatives house to take a bath, to use the bathroom or even to drink water.
After a while the manager stopped responding and there was still no water. So I decided to vacate the PG on June 30th 2023 since there is not even a basic need for a human to live in this PG. What have I given the rent for? Atleast one should give basic needs like water or atleast get it repaired soon.
Now, when I am leaving, the manager suddenly picks up the call and says I can’t get the refund of the deposit amount since I did not raise a notice period in their application before I was leaving.
I decided to leave the PG on June 30th because there was no water, so how can I even raise a notice that I will leave? Don’t they have even a little brains to understand this? They are telling they cannot give refund unless I give a notice period.
I need the refund (9000 deposit amount + 50% of June’s rent due to lack of water and I could not live here) within 1 week or I will raise this issue to higher authorities. Please respond fast.
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Oct 29, 2023
Complaint marked as Resolved 
Colive customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2023
Colive Customer Care's response
The water issue mentioned in the property was sorted out in the same month within 3 working days as it was a building level issues. As the customer wanted to vacate the room without any notice, the manager has shared the details on the check-out procedure. However, we will need the customer registered details for further investigation on deduction & refund amount. If the check-out is done within the policy the refundable amount will be refunded without any penalty.
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