I was a tenant at a Colive property and vacated the room on 31st January 2025 after completing all necessary formalities. I redeemed my security deposit through the Colive app on 18th February 2025, but even after a significant delay, I have not received my refund.
Despite repeated follow-ups via customer care, raising multiple tickets, and making several calls, I have received no resolution or clear response. Customer support is extremely difficult to reach, and whenever I do get in touch, I am told, "we are checking with the team, " but no further action is taken.
Adding to my concern, a friend of mine who vacated on the same date from the same property has already received his refund directly into his bank account. In contrast, I have been told to wait for a cheque, without any explanation or timeline.
This delay and lack of communication from Colive has caused me mental stress, inconvenience, and financial hardship. Furthermore, I emailed all relevant details and proof to Colive’s grievance officer, but have not received any response to date.
Colive customer support has been notified about the posted complaint.
Apr 30, 2025
Updated by Rakesh Bahadur Didn't got any reply from colive yet