Colive — Non-refund of Security Deposit by Colive

Address: Bangalore

I was a tenant at a Colive property and vacated the room on 31st January 2025 after completing all necessary formalities. I redeemed my security deposit through the Colive app on 18th February 2025, but even after a significant delay, I have not received my refund.

Despite repeated follow-ups via customer care, raising multiple tickets, and making several calls, I have received no resolution or clear response. Customer support is extremely difficult to reach, and whenever I do get in touch, I am told, "we are checking with the team, " but no further action is taken.

Adding to my concern, a friend of mine who vacated on the same date from the same property has already received his refund directly into his bank account. In contrast, I have been told to wait for a cheque, without any explanation or timeline.

This delay and lack of communication from Colive has caused me mental stress, inconvenience, and financial hardship. Furthermore, I emailed all relevant details and proof to Colive’s grievance officer, but have not received any response to date.