[Resolved]  Complain about booking with Oyo rooms — Wrong/Fake commitment & confirmation about booking & pay

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

Booking No-DQNF9712, DT-16th Sept.-15 This complain is about the false confirmation from Oyo booking team. Initial above order was booked for amount-9712 INR with discount for booking from 23rd to 26th. While booking of order, we have re-confirmed with OYO for early check-in & late checkout by 5 pm on 26th as per our requirement. Oyo has assured about the late checkout by 5pm with additional pay of 25% per day rental charges what is been agreed total package(total-9712 for 3days/3nights). Early check in been advised as per room availability & on time confirmation with Hotel team while arrival. While checkout with family, Hotel shows the bill of 14388 INR including early arrival & late checkout charges for appx. 50% per day rental(not as per package) without customer understanding & ask us to pay before checkout. We spoke appx. with 6 member of Oyo for arbitrary excess charges pay & necessary correction in bill as per agreed terms but in vain & finally we had paid the total amount of 14888.00 for checkout. Final observation for complain- -total harassment with us for 03 hrs for wrong intimation to hotel & excess billing to us for payment. -Oyo escalation member-shabir is also not able to resolve our query. -No corresponding with Hotel team from Oyo, missing link. -Wil go to consumer forum if we do not get refund of additional pay. -No satisfactory correspondence from Oyo over complain.