[Resolved] Oyo Rooms — Not adheringto committed Premium rooms

Zameer Ahammad

Address:

Bangalore, Karnataka

Hi Team, The Oyo rooms guys have cheated me by placing me in Oyo budget hotel near airport. I have booked for Oyo premium near Jawahar circle and when I have reached Jaipur at night 11 and called them for directions then they said that there is a update in the room booking and my hotel was shifted to budget hotel. When I have asked if the premium and this hotel is same in facilities they said yes. Actually this one was budget hotel... I am very surprised because IBIBO doesn't know abt this change. By the time I have reached there with my family and small kid, it was night 12 o clock and I did not have any option to change hotel. SO, I had to adjust in the same thing... This was ridiculous and not expected. I wish to complaint in the consumer forum regarding this... Regards Zameer Ahammad.Sk [protected]

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Complaint marked as Resolved

Verified Support

Oct 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for he inconvenience you had to go through. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO