[Resolved] Snapdeal.com — cheating customers | |||
Hello, I am a frequent snapdeal shopper. I have recently purchased a pair of shoes in 2 sizes since i wasnt sure which one would fit better. I recieved both the products and decided to keep the one that fit. I immediately raised a return request for the other one. To my surprise i get an email saying my return has been rejected. I am thoroughly disappointed. What do i do with the other pair which doesnt even fit. I feel absolutely fooled!!! Snapdeal is an absolute bogus company that doest even have a proper customer care. So we cannot even talk to any executive. I want to return the product and recieve my money back. Was this information helpful? | |||
Jan 4, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 01, 2017 Snapdeal.com Customer Care's response Dear Poo4u, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal | |||
1 Comment | |||
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+91 11 4637 1100 [Customer Care]
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+91 92 1269 2126 [Customer Care]
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Hi,
Please update on my complaint. Still My Snapdeal App is showing Pickup Failed.
PFA,
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Stupid Service.
How many days will take to resolve the issue ????
Still my Snapdeal app is showing Pickup Failed.
What is the customer care Number.
Regards,
Vijaya Bhaskar
Cell: [protected]
[protected]
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I have returned the product on[protected].
Still it is showing Pickup Failed...
Why you people are not responding ????
This is called cheating right ???
If not resolve my issue at the earliest.
Regards,
Vijaya Bhaskar
Cell: [protected], [protected].
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Hi,
Dear Mr. Snapdeal Stupids.,
Order No: [protected] received on 08th January 2018. I have received wrong product Running Shoes instead of formal Shoes. Item returned on 09th January 2018. Acknowledgement also mail you earlier.(Please find the attachment.)Still my Snapdeal App is showing item will be picked up by 19th January 2018. Is this the way you update the information ???
What you people are doing. Is this the way you cheat the customers ???
I have received a wrong product and returned. Why you people are not responding ????
Can I get replacement or Refund ???
This is the worst service which I have faced in Snapdeal.
Please process my request at the earliest. It's already been 10days.
Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].
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What is this ????
You don't have Customer Care Number. Only IVRS will answer the quaries.
Customer Care Executives will never connect in Customer Care Number.
This is the 9th Mail I am sending you. No reply till now.
I am going to Complaint in Consumer Forum.
Finally I could know that SNAPDEAL is a Fraud & Cheating Company.
Atleast call me once my contract numbers are [protected], [protected].
Regards,
Vijaya Bhaskar
Khammam,
Telangana State.
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Dear Snapdeal Stupids,
I have returned my order([protected]) on 09th January 2018.
I have sent you Acknowledgement even. Still I am getting message as Pickup failed. (Pickup Update: Vijay Bhaskar Gudisa, we tried to pick up your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 19, 2018 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.).
I have received this message just now.
This is for your kind reference.
This is 10th mail I am sending you I didn't get reply from your end.
Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].
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Still Estimated Pickup is 22nd January 2018.
I have returned this Product on 09th January 2018.
PFA,
FYI.
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On 19 Jan 2018 4:03 pm, "Vijay Bhaskar" wrote:
On 19 Jan 2018 3:52 pm, "Vijay Bhaskar" wrote:
Dear Snapdeal Stupids,
I have returned my order([protected]) on 09th January 2018.
I have sent you Acknowledgement even. Still I am getting message as Pickup failed. (Pickup Update: Vijay Bhaskar Gudisa, we tried to pick up your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 19, 2018 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.).
I have received this message just now.
This is for your kind reference.
This is 10th mail I am sending you I didn't get reply from your end.
Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].
On 19 Jan 2018 8:22 am, "Vijay Bhaskar" wrote:
What is this ????
You don't have Customer Care Number. Only IVRS will answer the quaries.
Customer Care Executives will never connect in Customer Care Number.
This is the 9th Mail I am sending you. No reply till now.
I am going to Complaint in Consumer Forum.
Finally I could know that SNAPDEAL is a Fraud & Cheating Company.
Atleast call me once my contract numbers are [protected], [protected].
Regards,
Vijaya Bhaskar
Khammam,
Telangana State.
On 18 Jan 2018 8:30 pm, "Vijay Bhaskar" wrote:
Hi,
Dear Mr. Snapdeal Stupids.,
Order No: [protected] received on 08th January 2018. I have received wrong product Running Shoes instead of formal Shoes. Item returned on 09th January 2018. Acknowledgement also mail you earlier.(Please find the attachment.)Still my Snapdeal App is showing item will be picked up by 19th January 2018. Is this the way you update the information ???
What you people are doing. Is this the way you cheat the customers ???
I have received a wrong product and returned. Why you people are not responding ????
Can I get replacement or Refund ???
This is the worst service which I have faced in Snapdeal.
Please process my request at the earliest. It's already been 10days.
Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].
On 17 Jan 2018 12:16 pm, "Vijay Bhaskar" wrote:
On 17 Jan 2018 12:15 pm, "Vijay Bhaskar" wrote:
I have returned the product on[protected].
Still it is showing Pickup Failed...
Why you people are not responding ????
This is called cheating right ???
If not resolve my issue at the earliest.
Regards,
Vijaya Bhaskar
Cell: [protected], [protected].
On 17 Jan 2018 12:12 pm, "Vijay Bhaskar" wrote:
Stupid Service.
How many days will take to resolve the issue ????
Still my Snapdeal app is showing Pickup Failed.
What is the customer care Number.
Regards,
Vijaya Bhaskar
Cell: [protected]
[protected]
On 17 Jan 2018 8:37 am, "Vijay Bhaskar" wrote:
Hi,
Please update on my complaint. Still My Snapdeal App is showing Pickup Failed.
PFA,
On 16 Jan 2018 2:45 pm, "Vijay Bhaskar" wrote:
Received Reebok Running Shoes.
On 16 Jan 2018 2:35 pm, "[protected]@snapdeal.com" wrote:
Hi Vijay,
We need images of pickup receipt for your Hush Puppies Black Slip On Genuine Leather Formal Shoes to look into your query.
Please reply to this email and attach the images of pickup receipt. We will begin work on your query as soon as we receive them and assure you of quick resolution.
You can also let us know if you require any other assistance. We’d be glad to help.
Order ID: [protected] Reference number: 45480453
Placed on: 30/12/2017 1:27 AM Issued on: 7/1/2018
Thank you,
Team Snapdeal
Returns and replacements are simple with our
Easy Returns Policy
For all other queries and to browse our top FAQs, please go to
HELP
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
ref:_00D90wAYI._500901rVubf:ref
[protected] Original Message[protected]
From: Snapdeal [[protected]@snapdeals.co.in]
Sent: 12/1/2018 5:57 PM
To: [protected]@snapdeal.com
Subject: Pickup Update. We are waiting to pickup your Hush Puppies Black S...
Hi Vijay Bhaskar Gudisa,
Pickup of your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 12, 2018 was unsuccessful
Please click on the button below to let us know what you would like to do next. You can set a convenient date and time to reschedule the pickup.
Pickup Update
In case we do not receive a response from you within next 48 hours, we will close your return request.
We look forward to serving you again soon.
Team Snapdeal
Check out our Easy Returns Policy | Browse top FAQs, please go to HELP | Support a cause via SD Sunshine
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
Today Status of My Returned Order.
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal