[Resolved]  Tata Sky — arbitrary dropping of channels

Address:122004
Website:www.tatasky.com

His is in regard to tata sky discontinuing 27 channels without proper notice period is seen to be as a violation of the contract between subscribers and tata sky.
My subscriber id is [protected]

Second, they have informed the customers over news papers neglecting social media, emails and phone numbers. Not so palatable and unbefitting for a tech company.

Third, high-handed approach and arrogance by cutting down channels without providing an option and time of at least one month for customers to exercise an option whether to continue or to switch before discontinuing the channels. It is tantamount to exploitation of customers and the case should be referred to competition commission of india for the monopoly.

Fourth, they should respond to sony's ad in newspaper published in retaliation to tata sky.

Fifth, tata sky has the arrogance to ask its customers to dial numbers displayed on the screens. First, they should apologize to customers for this is tantamount to harassment and second, it is an undesirable way of eliciting of customer preferences for various channels.

Sixth, the tata sky can automatically reinstate all these channels but it is forcing customers to dial the numbers. Why should a customer call back and what is the need? Why is it they are asking customers to reinstate channels by calling numbers after abruptly dropping the channels?

Seventh, i want my money back for those 27 channels that have been discontinued. Please add it to my available balance immediately.

Finally, nodal officers have responded to mail without reading it. I request for point by point response from tata sky
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Nov 9, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2018
Tata Sky Customer Care's response
Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest. We have recently added 39 new channels on the Tata Sky platform. We will continue adding new channels/services to ensure you never fall short of entertainment. Your package prices will continue to remain the same despite dropping of these 26 channels and services.
Complaint comments 

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Please add Jaya Jaya shankara and Pooja Tv (telugu channels) in tata sky as soon as possible.
Tata Sky Customer Care's response, Oct 6, 2018
Verified Support
Hi, we're constantly working on adding new channels to our platform. We'll keep you posted on the same.
The channels are arbitarily closed without prior notification so the channels are not seen according to the recharge packs.
Tata Sky Customer Care's response, Oct 20, 2018
Verified Support
Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest. Click the link https://goo.gl/E3Yiv3 to know more details.

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