[Resolved]  Tata Sky Dth Services — Improper Price hike and poor response

Note: forwarded message attached.



My Tata Sky Customer ID is :-[protected]

Dear Sir/Madam,



This is Regarding the bad service made by TataSky Television channel network. I bought the TataSky satelite system on the first week of March, at that time their Customer Service Representatives assured that the channel cost will not be increased and it will remain same for the package given by them at that time, but later the Network War between TataSky satelite services and Dish Tv Satelite services they were forced to cut some channels, but they havent reduced the tariff at that point of time. But in the recent days they are asking more money to view some channels but they are not giving any reason for price hike and they are stopping the broadcasting of the channel, for these issues I have requested the reason to Tatasky Customer care servie and even I have sent mail to them regarding these issues but they haven't given any proper reply and solution to these things. One more strange thing happened today is they Suddenly discontinued the Active Sports package today without any information. But it was gien them by free of Cost even you could have seen the advertisement when they entered in the Market. Since we fall in The CONDITIONAL ACCESS SYSTEM AREA, I have gone for TataSky Satelite Service but now they are behaving indecently by not replyin for any of our queries and hiking the price as much as they can and one more thing in the CONDITIONAL ACCESS SYSTEM is that the subscriber must pay the price only for the chanels he/she wants to see but TataSky Satelite services asking money for whatever chanel they provide for eg. I dont need the Chanels in Marathi, Gujarathi, Oriya, because I am in Tamilnadu but they are relaying all the channels and asking money for it.

So I request you people to intervene in this issue and helpus to overcome these issues faced by the people like us.

I am hereby sending the Trai Directives to the Conditional Access system and the last mail which I sent to Tata sky ustome Services.

Thanking You,
Your's Truly
Santhakumar.K
27/12/07


TRAI mandates itemised billing for cable TV

NEW DELHI: In a move that will usher in transparency in the cable television segment in metros, telecom regulator TRAI has asked all multi-system operators (MSOs) and cable operators to provide itemised bills to all subscribers in metros. This means that the cable bill will now have details such as the price of each pay channel, bouquet, and set-top box rental in CAS areas. In short, your cable bill will now look somewhat like your cellphone bill.

So, if you are a CAS subscriber and use the set-top box to watch pay channels, you would be given a single bill which would be generated by the MSO and not the cable operator. The bill would be generated monthly and would indicate details such as entertainment tax and tax registration number of the MSO.

The bill would indicate the amount the CAS subscriber would pay for subscribing to a single pay channel or the bouquet of pay channels. If it’s a bouquet, the name of all the channels viewed would be indicated in the bill. Also, details about monthly charges for set-top boxes and amount of each type of tax levied would have to be disclosed in the bill. The MSO and the cable operator cannot promote different schemes of payments, TRAI has said in its directive.

In case of a subscriber in non-CAS area, the bill would be generated by the cable operator and not the MSO. The bill would also be itemised and carry the same details as a bill for the CAS subscriber. In both the cases, whichever party generates the bill is also responsible for delivery of the bill and collection of payments.

With subscribers facing problems due to faulty billing system and inconsistent service quality, TRAI has directed that the MSO would be liable to maintain quality of standards, including arrangements for handling complaints and redressal of grievances of the subscribers. The regulator has also asked MSOs and cable operators to furnish details about compliance of billing rules before the end of this month.)