[Resolved] Zoom Car — zoom car - unable to end pedl zoom car cycle and payment deducted from paytm

Shovan2018_10

from Bhubaneshwar, Odisha

Address:

700157

I've booked a cycle (no : 3179988) from city centre 2 in and used it for 7 minutes but unable to end the trip with showing different messages and it has been 20 hrs 30 mins and still counter is running. I've also mail this issue with screenshot on [protected]@zoomcar.com at yesterday night but there is no reply. End the trip ASAP and refund my money which deducted from my paytm account. Look this issue on priority basis.

I've attached the screenshot of the error messages.

Cycle no : 3179988
Name : Shovan Mondal
Area : Rajarhat, Kolkata

+4 photos

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Nov 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Zoomcar Customer Care's response Hello Shovan,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar

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Comments

naranjebs

from Athni, Karnataka

I take a ride at morning . I have tried many times to end trip. But the trip is not ending . The customer care is not working . Also the charges of cycle sill going . Kindly end my ride. Cycle number 3199084 . Sometimes the request get timeout. The app is not working properly . Fix all the issues . It's so annoying .

Zoomcar Customer Care's response, Oct 11, 2018

Verified Support

Hello Naran,

Greetings!

We are sorry to know that you are unable to end the trip.

Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya