[Resolved] Whirlpool India — worst ever customer service company. | |
We purchased a refrigerator from whirlpool in 2015. In 2016 april, a service engineer who had come for amc renewal for other whirpool appliances suggested us to avail amc for refrigerator at a discount for 2 years for the period november 2016 to november 2018. In 2016 november, another engineer contacted us for amc renewal. We had forgot that we had already availed amc and paid him for one year for the period november 2016 to november 2017. This means we were double booked for amc for same period. When we found this out and contacted, they told they will extend amc till november 2019. Last week, we had a problem and called for service. The service manager told amc is expired. They came and did service and charged us 2300 bucks. Dont you feel this is cheating? I am attaching the image proofs for your reference. Please treat this as priority and request you to respond at the earliest. I want nothing less than a refund. Or else, i am planning to take it in public forum (Social media) and file a complaint in consumer court. If a loyal customer who owns whirlpool fridge, washing machine, ac, water purifier is treated like this, what will you do for a normal customer? Was this information helpful? | |
Jun 22, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support May 13, 2019 Whirlpool India Customer Care's response Dear Team, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support. Verified Support May 22, 2019 Whirlpool India Customer Care's response Dear Customer, Our service team tried to contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further. Regards, Whirlpool support Verified Support Jul 04, 2019 Whirlpool India Customer Care's response Dear Customer, We got it checked with the service team and confirmed that customer's concern has been resolved. Regards, Whirlpool Support Verified Support Jul 04, 2019 Whirlpool India Customer Care's response Dear Customer, We got it checked with the service team and confirmed that customer's concern has been resolved. Regards, Whirlpool Support | |
2 Comments | |
Comments
when can i expect resolution? given that you have already cheated me
Whirlpool India Customer Care's response, Jun 15, 2019
Verified Support
Dear Customer,
We would request you to kindly share your convenient time and alternative number, so that we can do the needful.
Regards,
Whirlpool Support
We would request you to kindly share your convenient time and alternative number, so that we can do the needful.
Regards,
Whirlpool Support
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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When can I expect a resolution?
Our service team tried to contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.
Regards,
Whirlpool Support