[Resolved]  Whirlpool India — Fridge excessive cooling & water leakage issue

Address:Home No 2518, 13th MAIN, A Block, AECS Layout Singasandra, Bangalore

Initial ticket BAN[protected] was raised on 6th May for no cooling issue. Initially it was declared that it is compressor issue. Later it was told that it is not compressor issue. Service engineer changed few parts and No cooling issue was resolved but caused another issue related to excessive cooling which is turning any liquid item into Ice in non-freezing zone of the fridge & spoiling everything.
Then thermo fuse part was changed that also did not resolve this issue. To my surprise, ticket was closed assuming that issue was resolved but issue was not really resolved. I had to raise another ticket BAN[protected] on 22nd May. Another service engineering visited and changed the Timer and simply closed the 2nd ticket also. In reality, changing the timer also did not fix the issue, in fact, that made my problem more severe. Now I see water leakage in my non-freezing area. I had to raise another ticket BAN[protected] for the same issue and still waiting for my issue to be resolved.
Whirlpool India, It appears that your service engineers does not have adequate knowledge/skills to identify the root cause and resolve the issue quickly which is really shame for such a big company. Please try to understand how we are going through without functioning fridge at home. Its really mental torture to us from you guys. :(
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Jun 1, 2023
Complaint marked as Resolved 
Hi, After a lot of follow up with service guys, Issue was finally identified and resolved yesterday. My Thermostat was changed to an Incompatible one in the fridge by your service engineer that resulted in excessive cooling issues. Once they replaced it again with a compatible one yesterday, the issue got resolved. I have gone through this suffering because of ignorance by your guys. Anyway, thanks for your support.
Whirlpool India customer support has been notified about the posted complaint.
Jun 01, 2023
Updated by Sanjaygg
Hi, After a lot of follow up with service guys, Issue was finally identified and resolved yesterday.
My Thermostat was changed to an Incompatible one in the fridge by your service engineer that resulted in excessive cooling issues. Once they replaced it again with a compatible one yesterday, the issue got resolved. I have gone through this suffering because of ignorance (or lack of knowledge) by one of your guys. Anyway, thanks for your support.
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