Eureka Forbes — amc not complied

pravir

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302018

I have purchased one water purified from eureka forbes uv+ and accordingly i took amc on 2017 with contract receipt no. 27783276 dt.29/04/2017 for three years. But after getting amc in 2018 they came for change on october 2018 but after that no body visited and also in 2019 no body has visited yet. It means how eureka forbes people cheating the customer in the name of amc.

I want strict action should be taken as they are taking money in the name of amc but doing nothing. So all concerned should be careful about eureka forbes product.

I have attached the amc form.

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Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

Eureka Forbes Customer Care's response Dear Pravir,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Priya

Aug 26, 2019

Updated by pravir In the AMC form my contact no. is also available. However please note [protected].

Sep 04, 2019

Updated by pravir It is very shameful after lodging complain Eureka forbes has not taken any measures to maintain their credibility.Now I have no any other option to lodge complain with consumer forum.

Sep 18, 2019

Updated by pravir What complaint forum is doing if company is not paying attention to customer's complaint.

Jul 31, 2020

Updated by pravir I have not received any communication neither any service from eureka Forbes.

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Comments

Prabhpuneet kaur

from Mumbai, Maharashtra

I made a complaint on 8th. No one has come since then. My water purifier is not working. Got repaired from your executive dipesh 4 days before 8 th. N paid rs 3000. It sparked n collapsed again. There is no redressal. Iv been calling day in n out. Plz help

Eureka Forbes Customer Care's response, Aug 24, 2019

Verified Support

Dear Prabhpuneet,

I assure you that your service request will be attended. Please send your customer ID and registered contact number. It will help my team to connect with you.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 27, 2019

Verified Support

Dear Prabhpuneet,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 29, 2019

Verified Support

Dear Prabhpuneet,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush

Jijeesh mp

from Kollam, Kerala

Hello me jijeesh from Kerala. I have aquaguard classic plus water purifier. It is not working for 2 weeks. I put complaint through the number on August 5th.But there is no action taken by the company.

Eureka Forbes Customer Care's response, Aug 24, 2019

Verified Support

Dear Jijeesh,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 27, 2019

Verified Support

Dear Jijeesh,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 29, 2019

Verified Support

Dear Jijeesh,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita