[Resolved]  ABN AMRO Bank / Credit Card — Credit Card been misused online by someone but cardowner made liable to pay the bill

I am Deepti Menon from Mumbai. I have been using ABN Amro credit card since 2006. I have been a good customer paying all my dues before time. My credit card was misused by someone for online transactions worth Rs 22, 000 for ticket reservations. On informing the bank, I was told to file a complaint to the Police and send them a copy of the same. Once they receive the letter they would reverse the charges. But its been 2 months now, I keep getting calls from collections department. Upon calling up the customer service department they say that as the transactions done had prompted for CVV number and other verifications, I am liable to pay the amount. I dont think its just fair. There is no security provided for credit cards. It is very easy for the culprit to take note of the credit card number and CVV number without any difficulty.

I am asked to bear the amount for which I have not made. Other credit cards like HDFC Bank now have come up with password protection for any online transation by credit cards which is a good service. Also they have sms facility whenever a transaction is made (on the same date with all details of the transaction). All such facility is missing with ABN Amro and due to which I came to know about this fraudulence only after the bill date.

The bank should reconsider my issue and reverse the charges.