[Resolved] ABN AMRO Bank (RBS) — Invalid transaction made | |||
Sir / Madam, I have a complaint pending with the Reference # C[protected]. (It was in reference to the transaction from my RBS savings account# 1471371 on 22nd March 2010. I had made payment for my ABN AMRO Credit card. However, the statement shows a 17 digit Credit card number). I wish to state that I am extremely dissatisfied with the way this request/complaint has been dealt with. 1) The response that I have received is that ‘you yourself had entered 17 digit card number’. In great humility, I wish to contest that. But then, even if I had entered a mistaken 17 digit card number, my argument while registering the complaint was than in such a case, the cheque should have been cancelled. Or how do you justify the payment being credited to a non-existent Card number. (Why have you deducted money from my account and have not submitted it anywhere for so many days). 2) Although, I should have been contacted within 3 working-days, I did not receive any communication for 5-6 days. I kept calling for 2-3 days and I was told that I would be contacted. And then, when I finally called up on 30th Marchm 2010 at around 7’0’ clock in the evening and talked to Sandeep, he gave me the response mentioned in point 1. and then when I asked, why I was not contacted, they said my number was not available at 1406 hrs on 30th March.. Sir/Madam, I wish to inform that I have enrolled with Missed Call alert Service with airtel (my number is [protected]), and I did not receive any alert for a missed call. 3) Further, I feel like all that I have received from Customer care, in the name of resolution is, that you yourself have entered 17-digit number and that the bank cannot do anything about it. I am disappointed with the kind of customer support ABN AMRO (RBS) offers. Whereas, I was expecting some next step of actions for me or for the bank to resolve this case. 4) While registering the request on 25th March, I had stated that the last date for the payment of my Credit Card is 28th March 2010, and I do not want any late fee charges imposed on my Credit card statement (when I the charges were deducted from my account on 22nd March itself). Had the bank cancelled, the inappropriately named cheque (as the bank calls it), I would have made payment by some other medium for my Credit card and would have avoided non-payment charges. Please look into this that no unjustified charges are levied onto me. I sincerely look forward to the co-operation from bank-authorities. P.S. Please CC the response to my alternate id as well Ankur.[protected]@gmail.com (copied in cc) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
you should send the mail to all the heads, then only you would get a response
Reply
I have payment for payment for MTNL bill for month of march through net bamking and
the amount was deducted twice. Please solve this matter.
my MTNL no[protected], CA no -[protected].
My contact no -[protected]
the amount was deducted twice. Please solve this matter.
my MTNL no[protected], CA no -[protected].
My contact no -[protected]
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