[Resolved]  ABN AMRO Credit Card — Irresponsible customer care

Dear Sir,

I would like to bring to your kind notice that today I have received call from your customer care, however Just without my knowledge they have sent plantinum card, but I am not interested, which I have very cleared told now and also told them that not to activate that, I am happy with narmol card.

Please see to that your call certre people should not misuse the things, I am sure that your people wont do that.

this is for your kind information,

thanks & Regards,

B. Ramesh,
[protected]

I will go a shade further. ABN Amro is also shameless. I paid instalments in time, paid additional amount of Rs 1518 in Jul and till Sep 09, they have not removed my name from CIBIL. Mail to their care evoked reponse stating they will get back and it has been more than one month since. The mail below is attached.Subject: Re: Thanking you in anticipation for complaint redersal-Loan A?C No 9313243, Transaction id 938765 and Reference No R[protected]


Dear Sir,

Please refer to your mail in response to my request on above subject matter dated 14 Aug 09.

It has been more than a month since I received your promise that your customer care staff will look into my concern & revert back to me. I am sorry to state that your non response is indicative enough of your attitude to the complaint that a long standing client has expressed to you.

I must say your customer relationship is at your lowest ebb.

Could you be kind enough to confirm to me the action taken on my request, ere I refer to matter to financial authorities as you have done above, have not removed my name from defaulters list on CIBIL despite completion of all formalities from my end.


Looking at your attitude and response, I do not even feel like thanking you in anticipation.

Col Amarjit Singh


----- Original Message -----
From: in.[protected]@in.abnamro.com
To: amarjit
Sent: Friday, August 14, 2009 6:58 PM
Subject: Re: Thanking you in anticipation for complaint redersal-Loan A?C No 9313243, Transaction id 938765



Dear Customer,

This is with reference to your email dated August 13, 2009.

We wish to inform you that we have forwarded your concern to our customer service manager in Delhi, who shall arrange to have someone look into the matter and shall revert to you at the earliest.

Please quote reference number R[protected] in case any further clarification / assistance is required regarding this query.

We would like to hear about your experience in writing to us at the In Service mailbox. Please share your valuable feedback with us through the 'Feedback Form’ tab on the right hand side of our home page http://www.abnamro.co.in.

Alternatively you may share your feedback by following the link given below:

https://netbanking.abnamro.co.in/BANKAWAY?Action.Feedback.FillForm=Y&AppSign...⇄

Should you require any other assistance, please feel free to call our 24 Hour Bank by Phone service* in your City and our executives will be glad to assist you.

Assuring you of our best services.

Yours Sincerely,

Service Delivery, Consumer Bank, India

*Bank by Phone Numbers:
Ahmedabad [protected], Bangalore 4124 5555, Baroda 6619999, Chennai 2821 5151, Delhi*** 411 1111, Hyderabad 6666 1234, Jalandhar[protected], Kolhapur [protected], Kolkata 4434 1111, Jodhpur [protected], Lucknow[protected], Agra[protected], Mangalore 3001500, Moradabad [protected], Mumbai 66271111, Nasik[protected], Panipat[protected], Pune 6642 1111, Surat[protected], Salem [protected], Tirupur 2429144, Udaipur[protected].


***Dial 95-124 before the number if calling from Delhi, Noida or Panipat.



"amarjit" <[protected]@inscol.com>
08/13/2009 02:21 PM

To: <in.[protected]@in.abnamro.com>
cc: "amarjit singh pandher" <[protected]@yahoo.com>
Subject: Thanking you in anticipation for complaint redersal-Loan A?C No 9313243, Transaction id 938765



Dear Sir, ]

I have a complaint.

I have tried to lodge the same on your complaints form, but the same had some technical hitch.

The case is as under:-

An outstanding amount of Rs 1518 was paid through ICICI credit card vide Transaction id 938765 dated 16 Jul 09 at about 1130 hours transaction carried out by Swati Sunder Verifier for ABN AMRO Bk.

The details are attached below:-
Loan Late Fee Details




[protected][protected][protected][protected]
A/c No 9313243 INR / 525
Names AMARJIT SINGH
Balance 0.00 Cr


Amt. Waived 0.00 Amt. Paid 0.00 Amt. Due 1, 518.00








[protected][protected][protected][protected]



Instalment Due Date Assessed Date Assessed Amount Assessed and Reversed
PRDEM[protected] 506.00 A
PRDEM[protected] 506.00 A
PRDEM[protected] 506.00 A



The executive, Swati Sunder Verifier for ABN AMRO Bk, informed that your office was expected to send confirmation though mail at home address, for which change of address to Mohali was informed by me on 16 Jul at 1100 hours. Confirmation has still not been received and your executives are still ringing up time and again that the amount is still unpaid. It is highly incorrect on your part, firstly you have not sent the confirmation on my home address, secondly you have not updated your records and thirdly your people still ringing up to say that the same is unpaid. Could you please be kind enough to send confirmation on 1691 Phase 10 Mohali Punjab 160062 and ask your people not to disturb by repeatedly ringing up.

The same may be also be updated on CIBIL as soon as possible and a confirmation sent to me as well.


Thanking you in anticipation.

Col Amarjit Singh

Dear customer care,

I had a pecular problem,

Iam posted in a MNC where, the previous person working in my position was a credit card holder of ABN.His name is N.R.CH.V.Ganesh kumar. He met an serious accident 3 months back and quit the job due to his personal problems.he is almost in COMA.

The mobile number of him, has be alloted to me as he is not there. Know, the customer care people called me, 2 to 3 times and asked for due amount on card. I enquired about the issue with there family, and found that, an outstanding of 14000 approx was paind by him to close the card and the card has been broken and sent to noida office as per instructions from customer care 21/2 years back.

Now my QUESTION is, if there is an outstanding, why, he has not received the statements from last 21/2 years and why, know the customer care people are contacting them for payment of outstanding amount after 21/2 years.

Recently two days back, they had even called to his home and asking for payment.
His father informed me, crying that the customer care person had used very harsh words to pay money.

IS THIS IS THE WAY TO CUSTOMER CARE PEOPLE BEHAVE.
HOW CAN THE OLD MAN PAY THE AMOUT WHICH WAS CLEARED 21/2 YEARS BACK AND HE EVEN DO NOT KNOW.
DID ABN CAN UNDERSTAND THE EMOTIONS OF HIS OLD PARENTS, WHO HAS LOST THERE SUPPORT AT THE ENDING DAYS OF THEM.