ABN AMRO - Credit Card — Ridiculous, Atrocious Customer Care | |
Hi, Today i received a call from ABN AMRO delhi centre and i've been receiving atleast two calls everyday for past 2months.Most of the time i would disconnect, but today i picked it and before i could listen he asked whether i know Hindi as he was speaking in hindi.I said, i can, but would be comfortable if we can talk in English as it was related to banking. But he forced me not to speak in english n insulted me by using absuing words, and when asked for his name or asked him to transfer the call to his higher manager, he immediately disconnected the call. I would like to register a complaint against that person who called me from ABN AMRO Customer care division Delhi. This is the number:[protected]. Was this information helpful? | |
 4 Comments | |
Comments
Subject: ABN CREDIT CARD
The Manager - Card Operations Date-10.07.09
ABN AMRO Bank Limited
B-148, Sector-10
Noida-201301
Dear Sir,
This is reference to our Credit Card No.[protected] at last I am again sending all the details to you and it is humble request to you that look in to the matter very seriously and send me statement of account NIL balance after waving the amount those wrongly charge by your mistake and in this connection I attached all the documents those proved that fault in your end.
That on 02.09.2006 I booked one ticket for DELHI-MUMBAI-DELHI against which I tryed to made the payment of Rs. 15, 950.00 through my ABN AMRO credit card bearing number [protected]I but card declined, then i swab amax card and made the payment.I had approached the booking office of Indian Airlines through on-line ticketing and came to know that they have received the payment against the particular booking amount through my AMEX credit card bearing number[protected]
I had lodged a complain immediately vide complaint # [protected] dated-20/09/2006 duly acknowledged by your office regarding non-payment and the debit of said booking as per the credit card statement. But despite of the facts, neither the amount was credited in my account nor any appropriate action has taken. On the contrary, a statement of account has been sent to me showing Rs. 15, 950.00 as an outstanding amount.
The vide your letter # 103/[protected] dated 13.11.2006 you asking me to furnish the details of second charge, whereas I had furnished all relevant documents along with my letter dated 23.11.2006. It is regret to mention that despite fulfilling all the requirements, the said amount has not been credited and no proper response made by you.
That under these circumstances, I hereby call upon you by way of this letter to credit the said amount (Rs. 15, 950.00) and withdraw the debit balance from the credit card statement within 15 (fifteen) days from the receipt of this letter otherwise failing I will have to take legal action against you .
regards,
(Vivek Bhatia)
.
The Manager - Card Operations Date-10.07.09
ABN AMRO Bank Limited
B-148, Sector-10
Noida-201301
Dear Sir,
This is reference to our Credit Card No.[protected] at last I am again sending all the details to you and it is humble request to you that look in to the matter very seriously and send me statement of account NIL balance after waving the amount those wrongly charge by your mistake and in this connection I attached all the documents those proved that fault in your end.
That on 02.09.2006 I booked one ticket for DELHI-MUMBAI-DELHI against which I tryed to made the payment of Rs. 15, 950.00 through my ABN AMRO credit card bearing number [protected]I but card declined, then i swab amax card and made the payment.I had approached the booking office of Indian Airlines through on-line ticketing and came to know that they have received the payment against the particular booking amount through my AMEX credit card bearing number[protected]
I had lodged a complain immediately vide complaint # [protected] dated-20/09/2006 duly acknowledged by your office regarding non-payment and the debit of said booking as per the credit card statement. But despite of the facts, neither the amount was credited in my account nor any appropriate action has taken. On the contrary, a statement of account has been sent to me showing Rs. 15, 950.00 as an outstanding amount.
The vide your letter # 103/[protected] dated 13.11.2006 you asking me to furnish the details of second charge, whereas I had furnished all relevant documents along with my letter dated 23.11.2006. It is regret to mention that despite fulfilling all the requirements, the said amount has not been credited and no proper response made by you.
That under these circumstances, I hereby call upon you by way of this letter to credit the said amount (Rs. 15, 950.00) and withdraw the debit balance from the credit card statement within 15 (fifteen) days from the receipt of this letter otherwise failing I will have to take legal action against you .
regards,
(Vivek Bhatia)
.
The Manager - Card Operations Date-06.07.09
ABN AMRO Bank Limited
B-148, Sector-10
Noida-201301
Dear Sir,
This is reference to our Credit Card No.[protected] at last I am again sending all the details to you and it is humble request to you that look in to the matter very seriously and send me statement of account NIL balance after waving the amount those wrongly charge by your mistake and in this connection I attached all the documents those proved that fault in your end.
That on 02.09.2006 I booked one ticket for DELHI-MUMBAI-DELHI against which I tryed to made the payment of Rs. 15, 950.00 through my ABN AMRO credit card bearing number [protected]I but card declined, then i swab amax card and made the payment.I had approached the booking office of Indian Airlines through on-line ticketing and came to know that they have received the payment against the particular booking amount through my AMEX credit card bearing number[protected]
I had lodged a complain immediately vide complaint # [protected] dated-20/09/2006 duly acknowledged by your office regarding non-payment and the debit of said booking as per the credit card statement. But despite of the facts, neither the amount was credited in my account nor any appropriate action has taken. On the contrary, a statement of account has been sent to me showing Rs. 15, 950.00 as an outstanding amount.
The vide your letter # 103/[protected] dated 13.11.2006 you asking me to furnish the details of second charge, whereas I had furnished all relevant documents along with my letter dated 23.11.2006. It is regret to mention that despite fulfilling all the requirements, the said amount has not been credited and no proper response made by you.
That under these circumstances, I hereby call upon you by way of this letter to credit the said amount (Rs. 15, 950.00) and withdraw the debit balance from the credit card statement within 15 (fifteen) days from the receipt of this letter otherwise failing I will have to take legal action against you .
regards,
(Vivek Bhatia)
ABN AMRO Bank Limited
B-148, Sector-10
Noida-201301
Dear Sir,
This is reference to our Credit Card No.[protected] at last I am again sending all the details to you and it is humble request to you that look in to the matter very seriously and send me statement of account NIL balance after waving the amount those wrongly charge by your mistake and in this connection I attached all the documents those proved that fault in your end.
That on 02.09.2006 I booked one ticket for DELHI-MUMBAI-DELHI against which I tryed to made the payment of Rs. 15, 950.00 through my ABN AMRO credit card bearing number [protected]I but card declined, then i swab amax card and made the payment.I had approached the booking office of Indian Airlines through on-line ticketing and came to know that they have received the payment against the particular booking amount through my AMEX credit card bearing number[protected]
I had lodged a complain immediately vide complaint # [protected] dated-20/09/2006 duly acknowledged by your office regarding non-payment and the debit of said booking as per the credit card statement. But despite of the facts, neither the amount was credited in my account nor any appropriate action has taken. On the contrary, a statement of account has been sent to me showing Rs. 15, 950.00 as an outstanding amount.
The vide your letter # 103/[protected] dated 13.11.2006 you asking me to furnish the details of second charge, whereas I had furnished all relevant documents along with my letter dated 23.11.2006. It is regret to mention that despite fulfilling all the requirements, the said amount has not been credited and no proper response made by you.
That under these circumstances, I hereby call upon you by way of this letter to credit the said amount (Rs. 15, 950.00) and withdraw the debit balance from the credit card statement within 15 (fifteen) days from the receipt of this letter otherwise failing I will have to take legal action against you .
regards,
(Vivek Bhatia)
Vivek,
I am facing serious issues with ABN AMRO cc, they do not send me bills in the first place and on calling them up they say there is an outstaning and ask me to pay.. how can I pay without seeing the bill and then there are lots of late payment charges etc levied on it when the bill comes after multiple requests in 2-3 months.
I want to seriouysly go to the consumer court for this behaviour of theirs.. can you let me know if you think the same..
Abhishek
I am facing serious issues with ABN AMRO cc, they do not send me bills in the first place and on calling them up they say there is an outstaning and ask me to pay.. how can I pay without seeing the bill and then there are lots of late payment charges etc levied on it when the bill comes after multiple requests in 2-3 months.
I want to seriouysly go to the consumer court for this behaviour of theirs.. can you let me know if you think the same..
Abhishek
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ABN AMRO - Credit Card — ABN AMRO CREDIT
This is regarding my ABN AMRO ONE Card (no. [protected] ).Way back in the month of January'08, I have been lieved with a charge of Rs 5000 ( Rs 4500 membership fees + Rs 500 as joining fees ) for a special holiday package.
I informed your customer care department to remove it as I was not interested. They assured me for the same but the latter bills always had the mention of the amount. I continued to inform the bank and also was making regular payments.(above the minimum amount due) to ensure that my balance amount comes under the permissible limits till May'08.
Then I decided not to pay till the time the matter gets resolved. The same I conveyed to the Bank executives and Collection Department on numerous occasions. After 15-20 days, I received the call from NOIDA. The person was the Nodal Officer and en quired about issue. He then told me to write a mail at rahul.[protected]@in.abnamro.com. After that I didn't received any call regarding my complaint.
On the various occasion, I receive that call and everyone gives verbal assurances with varied alternatives with no result.
Just 05 days back, a person (Mr. Sameer) as Manager ABN AMRO - Credit Cards called me up and told that card is blocked permanently. He told after deducting the required amount my balance is coming as Rs 16, 000 which I agreed to pay in 02 Installments. I told him that I shouldn't be a settlement as it was not my fault. He agreed and told that the case will not effect my CIBIL records. He also agreed he will be giving in writing.
Sir, till date I am waiting for his mail and when I called up the same number I came knew that it was a PCO.
I am tired of all the follow ups. I don't know where to do and where to complaint.
As I have been made defaulter in CIBIL with no fault.