[Resolved]  Accel Frontline Sony Ericsson Service Center — Unskilled Engineers

Ya i agree with saurabh and i can feel his feelings, because i also one of the unsatisfied and badly wounded customer by the service of Accel Service centre. First i went to Accel Sony service centre in Chennai greams road on 15th October 2009 for mobile not charging. After checkedup the mobile they told me that it is a mother board problem we can resolve it withing 3 working days after 3 days i called them they ask me for one week time, after one week time i called again they given a wrong commitment by the way they took almost 1 and a half months time still they didnt resolve it and refuse to give back the mobile. The person Hari and Karthik contact person they cheated me by giving wrong commitments and not attending the phone calls. Now i am not going to take delivery of my mobile even they resolved it. Some body help me to get the justice and to punish them.

Mobile model - w350i
workorder no - 13979
Problem - mother board
handset given date - 15th october 09.
Service station address - Accel Thiru building, Greams road, Chennai - 600 006.

Regards

Veerendran
[protected]

Same story for me too. Atleast you guys are lucky, Sony Ericsson has other service centers. But for me Asus has left me with no other option but Accel Frontline. Lot of other users who have bought phones from Fly, videocon, orion, kaarbon are also likely to be in my situation. By the way I had similar experience for my Fly phone for which I suspect they misplaced a faulty battery for my phone.

Why did I buy Asus phone? Because I checked and confirmed that Asus had dedicated service center and Accel was not involved. But my fate, now Asus has decided to outsource, I am stuck with Accel Frontline and their underpowered, unproffessional, unethical, careless & insincere staff. I am certainly not going to recommend Asus mainly because of this inefficient service center. Now I have bought a Samsung phone, hope their service is good if I need.

I dont know what to say. Is it the problem with the consumer electronic companies or our law? I am pretty sure that a company cannot survive with this kind of attitude in service centers in countries like US or UK or Aus or anywhere other than India & Africa. The Chinese & Japanese have their own companies which are dedicated. The pakistani's & middle east cannot be treated like us because they have their own way of dealing with rude people. So we may be independant according to constitution, but slaves to these patriatic foreign companies & fraudulant, insensitive Indians. Well I see the "East India company" growing again. Jai Hind !!!

Same problem here. I am taking my mobile Xperia X10 to Accel Frontline Greeams road service center chennai for past 1 month.
they are not attending to the problem and not trying to rectify the problem.

The person Hari (also mentioned above) is a naive and irresponsible candidate. he tries to give back the mobile thou it has problems. he wont admit that the problem is there in the set.

yesterday i got back my mobile and the problem has increased and when we take it to him he says we dont see any problem.

can anyone take legal action on the person or the center.

Please do reply to my mail id: [protected]@gmail.com

Same problem for me even. Last 1 month i am taking my Xperia X10 to Accel Frontline Greams road service centre.

The Person Mr.Hari (also mentioned above) is very cold and naive candidate. if you are not adamant and be specific to the point he LIES and tells there is no problem in the mobile and gives back the same.

can someone take leagal action on the way they treat the customers and they respond to the queries.

Be very careful.

Hi guys i also faced the same proble. I have my mobile to service center 2 months back for Microphone problem and they have channged my mother board. after one month i faced the same probelem and they took my mobile for service and they agreed that the micro phone got repaired, we will replace the same and return back to you within three days. But after 10 days regular folloup with them i got my mobile.(With out changing anything). during recieving the mobile is somewhat ok but the workorder says part replaced. i used only 3 days i faced the same micro phone problem. but in the mean time i went Mumbai for my offcial purpose. i return back to chennai after 20 days (during my trip i used headphoe for attending the calls). i gone to Accel service center for my proble, they said your phone got water damaged we are unable to repair it. then i went to outside service center for replace the same they said the mico phone was not changed this orginal fitted by sony.
10 days they kept my ideal then return back to me with out changing anything.

They make us foolish.

Advice to all dont go to Greems road ACCL Service center. they are sitting there for cheating us,

I also cheated by Accel Thiru building, Greams road, Chennai - 600 006. It is a worst service centre. Dont go for Accel Service centre, Greems road chennai near Appollo hospital.