[Resolved] Acer — KEYBOARD IS NOT WORKING | |
This feedback i,m writing on this forum, as no one at ACER Service centre -RMS Technologies Pvt. Ltd.,HYDERABAD (Im not sure about the correct name hence I,m providing the Contact no[protected] has helped me during last 15 days with my laptop problem, nor extended any help in contacting correct person to express my frustration with ACER. I logged a call on 31st Aug9 about CD Drive/Keyboard problem in my laptop Model(Travelmate 3212NWXMi). However no one attended to my call till 5th Sept9. Finally one engg attended to my laptop on 5th and changed the CD Drive. it was assured to me that within 3 days the keyboard ll be replaced. However its been more than 15 days since i have given my complaint but no action has been taken on my complaint. I,m not able to use my laptop at all as I can't even enter my password. There is no response from the ACER Service centre., and the staff is very rude, no one seems to take customer seriously. I make several calls to Mr PRASAD, incharge, but he is never bothered to even receive my calls. whenever someone attend to my call they say only one thing, part is coming from bangalore. Im a marketing executive, and without laptop, i,m feeling totally helpless, missing important activities, not able to do my job on time. What pains me is the attitude of the in charge(Prasad)/coordinator(Subodh) etc, as they just not at all bothered about helping the customer. I have not got any confirmed info as of now from these people about my problem getting solved. With this feedback column i want acer to take strict action against such service centers, which makes the customer feel so frustrated, and forced to think, why on earth a brought a ACER LAPTOP. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
6 Comments | |
Comments
same problem arrived in acer 5730 keyboard problem ie my key's are broken...now im moving to the delar...but much good response... im also higly disappoin ment ...
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NATARAJAN.S
by
NATARAJAN.S
same problem arrived in acer 5730 keyboard problem ie my key's are broken...now im moving to the delar...but NOT much good response... im also higly disappoin ment ...
by
NATARAJAN.S
by
NATARAJAN.S
laptop buy date is dec 31 2009 ya...same problem arrived in acer 5730 keyboard problem ie my key's are broken...now im moving to the delar...but NOT much good response... im also higly disappoin ment ...plz help me...
by
NATARAJAN.S
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NATARAJAN.S
i am purchased the new acer 5732z notebook.in keyboard, the keys are not working properly...pls help for me...
Dear Acer, we have to brought your attention towards deficient service on your part, despite our multiple telephonic requests to your representative for improvement, ) your representative at Patna donot entertain our request . Also he donot receive call of branch . your esteemed organisation fails to provide the support well in time. Our lots of branches are suffering a lot . Printer support is too poor ...Over all your support in our region is too poor .. Please send my complaint to highr authority of Acer
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ACER 5730 — keyboard
hello sir my name is NATARAJAN, im buy the laptop at the date of 31/12/2009 sir yesterday night im typing my resume sir at that time i heard some noise dup ..................my keyboard left arrow is broken........warrenty date is not yet completed sir pls help me................................. what can i do......?????????by NATARAJAN for clarification u may contact to this no sir [protected]