[Resolved]  Acer — General (screen)

Address:

Vadodara, Gujarat

Respected Sir/Mam,

I have purchased a laptop of Acer (ASPIRE ONE 725) from Chroma Enterprise in Vadodara on 10th August, 2012. The S/N for the same is NUSGPSI0022190E6167600.

On 27th August, 2012 I worked on the laptop till 0030 hrs & then I kept my laptop inside the cover (pocket), I kept the laptop on the table which is 10 feet away from my bed & I went to sleep.
On the next day, i.e. on 28th August at 0800hrs, I took the laptop & switched it on for my work.
But it was showing a black spot (leaf shaped) sized around 1.5 inches on the left hand side on the corner. I was shocked.

Naturally, I immediately called up[protected]the toll free number of Acer) the "Customer Service Help Desk" & register a complaint for the same.

On 29th August, 2012, the engineer visited my place around at 1530hrs to repair my laptop & he said that "This is the LIQUID DAMAGE CASE", & it will not be covered under warranty. So I asked him the approximate budget for repairing. & he said the expense would be around Rs.5500/-. My laptop is nowhere touched, nowhere it is pressed.
How this thing has happened - it is a big question mark for me too.

After that, I requested the Customer Service Manager (Mr.Jignesh Patel) of Acer Service Centre of Vadodara to help me out with this. He asked me send the pics of the black spot on the laptop & he will speak to the company people about the same. But, company guys denied his request & they asked me to pay Rs.5500. without that the repair will not be done.

My laptop is hardly costing Rs.20000/-, & if I am paying Rs.5500/- to get it repaired; almost 25% amount of my total purchase I am paying to get my laptop repaired.



Please help me out with this.
My cell mumber is +91 [protected].






Thanks & Regards,
Samir Joshi