[Resolved] Acer India — Poor after-sales service

Ashish2006agarwal

from Mumbai, Maharashtra

Aug 23, 2012

Address: East Delhi, Delhi

I have already logged a complaint for defective Acer AS5755 laptop with serial number: LXRPV0C01612509E151601 and complaint number being[protected] for defaultive hard-disk drive on 12 Aug 2012. The engineer has visited on 14th of Aug 2012 and confirmed for the same. However, inspite of several calls to the Laxmi Nagar Service centre, East Delhi, they are still responding that they are waiting for the parts to arrive and postpone the commited date of service everyday. The product is even covered to an extra 'total cover' warranty valid upto 10 Nov 2012. Hope anyone accelerates the process, as my work is at halt due to your poor services.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Raamsiri Rudhi Vineela

from Mumbai, Maharashtra

Mar 14, 2013

i had purchased a lap top from acer company and from dealer named it park of karimnagar town and dist karimanagr, immediate after one hour noticed there is a problem in keyboard, orally informed to the dealer considering there assurance of door service, but after few days they replied, asking me to bring the laptop to their service center, as of now they had attended twice to the laptop problem(after so many personal followups and personal visit to the dealer), as of now problem is not rectified and they made physical damages to the laptop during their checking too..
now my status is i am not even able to use this laptop properly since it is a keyboard problem and having physical damages, feeling too bad and irritating to use. requested any body to suggest the action to be taken to get either new laptop or to get problem to be sorted out. and more importantly to make this issue to be taken to the maximum people so that, at least after me there should not be any person suffering because of the products of acer and the useless/irresponsible service of the product.

date of purchsae:08.11.2012(evening 6 clock)
oral complaint: 09.11.2012 (morning 10 clock)
official complaints by the dealer to the service desk: as of now so many times(proper mails and receipts are available)

regards,

praveenV
+ 91 [protected]