[Resolved]  Acer Laptop — They are unable to repair my laptop within warrenty period

Thanks Acer for fix the issue on 27th August.Now it is working fine.Thanks again.

RAKESH PATEL FROM SURENDRANAGAR, GUJARAT
S/N:LXTQ20C0048389FBC2000
MOB:[protected]



I HAVE ACER TRAVELMATE 5730 NOTEBOOK.
IT HAVE WHTE SPARKING PROBLEMS COMES I HAVE ALREADY 3 TIMES SERVICE MAKES BUT PROBLEMS ARE AGAIN OCCURS.
AHMEDABAD SERVICE STATIION ARE NOT WORK PROPRLY AND SERVICE IS VERY BED FOR AHMEDABAD.

NOW DVD WRITER ARE NOT WORK. ACER GIVE DUPLICATE PRODUCT TO YOUR CUSTOMER.BECAUE I HAVE PURCHASED THIS COMPUTER LAST 3 MONTHS AND PROBLEMS ARE MANY OCCURS.LAPTOP PURCHASED CUSTOMER AND KEEP YOU IN YOUR SERVICE STATION.

IF YOU USE MY COMPUTER THEN WHEN WE USE.THIS LAPTOP KEEPING YOU AND GIVE ME NEW LAPTOP. I AM VERY TRIED TO ACER DUPLICATE PRODUCTS.ACER IS VERY POPULAR TO HIS VERY BED SERVICE IN INDIA.


YOU HAVE MANY HARRAS TO CUSTOMER BECAUSE LAPTOP HAVE A MANY PROBLEMS GIVEN TO FREE YOUR CUSTOMER.


I HAVE EARLY 2 PROBLEMS SOLUTION
1.WHITE DISPLAY
2.DVD WRITER.


NOW I CONTACT GRAHAK SEVA KENDRA TO SHOW YOUR DUPLICATE PRODUCTS.


THANK YOU FOR CUSTOMER VERY HARRAS AND DISRURB.

See the solution what i have done
http://www.mouthshut.com/review/Acer_Aspire_[protected].html

Hi,
I have bought Acer Laptop 4736 - S. No. lxpg40c0279292d4f21601 (on 14th Oct, 2009 from Micro Sun, super bazaar, Moradabad). Within a week, it was not booting. After 2 hour, it started normally.
I was embarrassed when I had to give important presentation. It was not starting. Any how I managed and after few hours it started normally. I called up (3rd November) customer care and they asked to visit service centre. At service centre (Ghaziabad), they said that motherboard had some problem. Service centre collected my laptop. I kept following up with service centre for next 22 days. At last they received motherboard from Bangalore and replaced (25th November, 2009) the same. Next day it was not showing any sign of life. It was completely silent. Again I had contacted to service centre, they expressed same problem. I again asked customer care. This time reply was same… ‘Our service centre would take care’. I asked to replace this laptop (Acer Laptop 4736) as it had manufacturing defect. But customer care and service centre both denied and told that they are helpless. They could only provide warranty.
After all this I searched email ids of Acer people on the internet. Few ids were [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in). I got response that somebody would connect me. After two days, I was asked to send contact details. I shared through mail. Nobody contacted me next day. After that I marked CC to Jai Shankar, Director Sales, Acer India ([protected]@acer.co.in) and Sudhir Goel, GM, Acer India ([protected]@acer.co.in). Now Customer care Manager Head Mr. Amrish Mahajan ([protected]@acer.co.in) contacted me. I simply requested to return full amount with a letter stating that ’Acer was unable to provide defect free product and service’. They offered me to replace Laptop with one month of extended warranty. I refused to this and asked my money back with apology letter or replace laptop with compensation as my brother had faced problem. He is an MBA student and it was basically purchased for his study. He missed few presentations and that was big loss. At last, Acer returned (12th Dec, 2009) the money without any Apology letter and took back laptop (Acer Laptop 4736).
This shows there lethargic and disgusting approach. Acer people don’t support their customer and when they caught with mistakes, they simply escape. You would be tortured mentally and physically. Now I hope this cheque would be realized. I would suggest – Do not buy Acer Products. I have shared the mail ids so that if anybody facing such problem can use these ids.
If some responsible Acer people read this review, kindly think upon that how would you survive with such product, service and behavior?

Regards,
Rajeev Misra
[protected]@yahoo.com

Hi,

i hav bought an acer emachine on 5 dec 09 but after 10 days dvd writer stopped working then i complained in customer care comp no.[protected] on 5 jan 2010, they told me to replace in 4-5 days but it is more than 20 days there is no response whenever i call them they say the dvd writer is moved on n we will replace in 2-3 days late due to lack of spare parts plz suggest me what should i do?


regards

shubham

i hav 5738z aceer laptop...i bought that just one month before but keyboard is not working properly...espicially spacebar is not working

Very very very poor service & not good Bheaviour in the show room & wokshop Very Bad shame on u

hi. i'm also same problem, after 1 month company not giving any respose when they will repair my laptop only saying. part is not available.any one can give suggession what i do ?

acer laptop

laptop keyboard is not working complaint no is 576750i from date is 30/08/2013 time is 4 pm i m not satisfed your service

Monitor Display Problem

I had bought the Acer 19th TFT Monitor before 2 years and it is under the warranty period. The problem in the TFT is Line is over the Display Screen.