[Resolved]  Adidas — adidas won't return/repair my shoes

Address:

Varanasi, Uttar Pradesh

I have a situation that I could use your help with. In August this year my mother had gifted me a pair of adidas shoes for my birthday. After a few days of buying it, I realized that the right shoe in the pair was defective (badly manufactured/misshaped) and hence was hurting my foot. I then took the pair in for repair/replacement/refund on September 6, 2012 to the dealer that I had bought them from. There and then they told me that the (replacement) process will take about 10 days' time. At the end of 10 days, with at least a couple of days of grace period, I went to the dealer only to learn that they hadn't received the shoes yet from adidas. They phoned adidas and some unhelpful lady told them that they weren't able to identify the defect and hence it would take longer...and that's it. She didn't even mention what would be the next steps or how much longer would it take to resolve my problem.

It's October 18 already but I still haven't received my shoes, neither do I hear anything from the company. I have sent them multiple e-mails and postal letters and warning letters, but no luck so far. The next step for me would be to send the company a legal notice, but before that I figured I would seek your help. If you could help me with this, I would be grateful!