[Resolved]  Agarwal Packers And Movers, Drs Group — damage of goods during house shifting

I had engged the services of Agarwal Packers and movers for packing loading transportation unloading unpacking and rearranging of house hold goods items from Delhi to Bangalore. They had assured that the same contained will travel to Bangalore and will not be transhipped anywhere in between.

The agency had sent their packing labours on 25th May 2008 at 1100 Hrs and the packing materials were brought along with them. The closed container truck was placed for loading transportation. They started packing with cartons and adhesive tapes. The quality of adhesive tapes was very bad and was not properly sealing. Many times they were coming loose and when I reminded them to get a better tape, they argued with me saying it wont harm. At the end of the day they were in a hurry to load the goods without properly packing. When I started monitoring, they some how completed the job with poor quality of packing. When the loading was completed I enquired about approximate time that it would reach Bangalore. They repeatedly confirmed that it won't take more than 4 days. Based on their asurance we planned to travel to Bangalore on 29th May 2008. When we checked their website for the status of the truck carrying our goods it was always showing it's location as "at the Maharashtra and Karnataka Border". Whenevr we enquired their officials on helpdesk, everyone were giving different status. I was very tensed as I had to rushback to Delhi for work on 3rd June 08. After great follow up the truck arrived on 1st June 2008 evening at our apartment in Bangalore.
On arrival, to our horror first it was noticed that the truck which brought our goods was different from the one which was loaded at Delhi. It was not closed container but a small open carrier. When I enquired the Agarwal officials initially they could not provide any proper reasons for this mes up. After insistance and follow up it was told that due to brakedown of truck carrying our goods, they had to shift the goods to another carrier. However it was noticed that while shifting the goods they had not taken proper care and many items were damaged. One of my study table which has travelled with me for all 5 places, in last 22 years, had lost its one of the leg due to poor handling by the traporters personnel. One of the centre table leg as broken. All the sofa furnitures legs had developed cracks. I lost three pillows for which they could not give any reasons.

One week later after continuous follow up one person turnd up for assesment and informed that he can give only Rs 4000/- for all the damages.

We felt disgusting about the servces of Agarwal packers and movers (the DRS group unit Co).

Though I had utilised the services of Agarwal packers and movers in past, this time experines was very bad and I have notived that their services is deteriorating as the time passes.

I would not recommend anyone to use the services of Agarwal Packers and Movers (a DRS UNit) in view of their deteriorating service. I do agree their company has grown big and large. But they have not focussed on their customers service equally. Some of the photos which I have attached demonstartes their horrifying services off late.