[Resolved]  Agarwal Packers And Movers (Drs Group) — Pathetic Service

Address:

Madhya Pradesh

Hi,

With at most frustration and lost faith in the service provided by Agarwal Packers and Movers (DRS: responsible for taking and delivering the packages), I forced to raise the complaint in the public forum. Detailed of the incident mentioned below:

Source: Bhopal
Destination: Manduriti, Pandrandamile,Kottayam, Kottayam
Agreed upon: 24 ft container, insurance etc
Tracking No: 4128368

We booked the packaging service from Agarwal Packers and Movers (Packaging manged by DRS group) for shifting the house hold stuff (Contact Person in Bhopal: Shamsher/Roshan: [protected]) for 7th of this month. As promised and paid for 24 ft container but instead 20 ft container came at our disposal. We made a upfront payment and did not complained a bit for bringing 20 ft container instead of 24 ft (which we paid for). Few stuff where send through some different container and which is yet to be received. My two major concern and because of which my parents are heavily suffering are as follows:

- Major damages for the following materials and we are still running behind for claiming the insurance. Everytime we get new excuses and new promises but all lies and nothing else. Still no guy comes to evaluate the damage.We have been following from past 2 weeks :(

Corners of newly brought Sofa
Bike
Minor damages to household materials
Damage to dinning table and tepoy
Damage to bedding and few more.

- We yet to receive remaining stuffs from second container and have absolutely no clue about it status.

It has been 2 weeks and there is no concrete response from these people. I have shooted a mail ([protected]@drsindia.in,[protected]@drsindia.in) to AGM of this packers based in Cochin but still no response.I am loosing my patience and time. Why we suffer for no fault of others. I request and appeal to all those who really going to book through these packers. Make sure nothing of this kind happens to you.

I really want to file a case against these people so they should be sincere in there work and show some respect to there customer. Any idea how can I go ahead and make them pay for there mistake.

Regards