Agarwal Packers And Movers Drs Group — Damage & loss of household items

Address:

Mumbai City, Maharashtra

This is to keep you informed that i have shifted my household items from Nagpur to Mumbai on 26th May 2011. The items booked were not delivered on given time and hence caused lots of inconvenience to me, these items were clubbed with other goods belong to some other person and the truck was dispatched on 27th evening which caused delay in delivery and damage.


When i tried to contact BM Ravinder Kumar, he said that i need to contact Mumbai personnels to get the status of my goods & for delivery. There after he completely stopped picking up my call i have tried him several times on [protected] but no response, then finally I got status of my goods from Mr Rajesh (delivery incharge) and dushyant who helped me.


Finally truck reached on 30th afternoon around 3.00 pm but due to labor problem it was not unloaded and again these goods are sent back for storage at biwandi and finally on 5th the goods are delivered at 8 pm and unpacking not done for any items.


Due to all these complications and items were loaded & unloaded several times my entire crockery sets and other items are damaged which were not even properly packed, these crockery were just kept in cardboard carton without any packaging attached photographs will show the exact status. The same thing can be inquired by Mr. Sandeep ([protected]) who was delivery supervisor at the time o[censored]nloading. These kind of casual approach and packaging was not expected from packers like agarwal's.

When i have sent the detail of items which are damaged amounting to Rs 13000/- the company official Mr Lalit Mishra called back and said the amount of Rs 2500/- can only be settled against the claim raised, the total insurance as suggested by the comapany was made of Rs 50000/- and the amount against each box was mentioned by them only.

My humble request is to look into this matter and get the issue resolved as i have suffered a lot financially as well harrased by these people due to delay in delivery.

Also the company official are so rude that they said that you can go any where with your complaint and if you want Rs 2500/- against the damage then call back he will send me the cheque.

This is completly unethical from customer point of view and company is dictating their own terms.

kindly help into this and resolve this issue asap.

pics attached for your kind reference.

Regards
Mohit Singh

[protected]